Assistant Support Engineer (ASE)

Job Description

Title: Assistant Support Engineer (ASE)

Company Name: ASA

Vacancy: 01

Location: Anywhere in Bangladesh

Maximum Salary: Tk. 34500 (Monthly)

Experience:
∎ At least 2 years

Published: 4 Feb 2025

Education:
∎ B.Sc/M.Sc in CSE/IT/MIS/Software Engineering/ECE/EEE or equivalent and relevant engineering degree.

Requirements:

Additional Requirements:
∎ Age at most 30 years (as per NID card).
∎ Having working experience in Network & Hardware trouble shooting or software support in any reputed NGO/Organization will get preference.
∎ Able to work independently & under pressure.
∎ Should have minimum 2 years working experience with good track record as IT support staff.
∎ Should have hands on training in hardware trouble shooting from a reputed institution.
∎ Should have experience of driving motorcycle. Having a valid driving license will get preference.
∎ Proven computer skills including MS Office applications (MS Word, MS Excel, Power point etc.) and data Management Software.
∎ Good problem-solving skills.
∎ Must be a team player.
∎ Should have sound knowledge in English communication.
∎ Must be non-Smoker.
∎ Age at most 30 years (as per NID card).
∎ Having working experience in Network & Hardware trouble shooting or software support in any reputed NGO/Organization will get preference.
∎ Able to work independently & under pressure.
∎ Should have minimum 2 years working experience with good track record as IT support staff.
∎ Should have hands on training in hardware trouble shooting from a reputed institution.
∎ Should have experience of driving motorcycle. Having a valid driving license will get preference.
∎ Proven computer skills including MS Office applications (MS Word, MS Excel, Power point etc.) and data Management Software.
∎ Good problem-solving skills.
∎ Must be a team player.
∎ Should have sound knowledge in English communication.
∎ Must be non-Smoker.

Responsibilities & Context:
∎ Installing and configuring computer hardware, software, systems, networks, printers and scanners.
∎ Monitoring and maintaining Computer systems and Networks, Laptops, Tablet, Printers, Scanners etc. and IT related accessories deployed in branches.
∎ Providing functional and operational support for in-house developed software i.e. Microfinance Management System, Asset Management, HR managements, Internal Fund Management etc.
∎ Installing, configuring and monitoring end point security solutions, including antivirus software and router/firewalls systems to detect and respond to security incidents.
∎ Collaborating with network and systems administrators to ensure that endpoint security solutions are integrated into the organization's overall security posture.
∎ Maintaining and ensuring security policies and procedures for end-users, guidelines for password management, email security, and the use of portable devices.
∎ Providing training to end users.
∎ Providing technical support across the organization having specific problems related to IT devices like PC, Laptop, Printer, TAB, UPS and installing Software Application.
∎ Identifying source of specific problems and resolving problem in an accurate and timely manner.
∎ Prioritizing requests based on severity of problem and impact to users productivity and overall ASA IT operations.
∎ Using online issue tracking Software (i.e. JIRA) for creating issues and getting solutions regarding any IT related problem.
∎ Maintaining IT store in district level.
∎ Providing support for 30-40 branches in a district over the phone or in person.
∎ Undertake any other lawful responsibilities as assigned by the office/supervisor.
∎ ASA is one of the biggest MFIs in the world with around 26 thousand employees serving around 69 lakh clients across the country. Here all the applications are developed by its in-house IT team. ASA is in the process of digital transformation of its 3073 branches' operations involving per day more than 90 (ninety) lakh transactions in the system of more than 26000 users. ASA welcomes you to take the initial challenges in this process. Currently, we are seeking applications from suitable individuals to fill up the vacant position titled "Assistant Support Engineer (ASE)".
∎ Installing and configuring computer hardware, software, systems, networks, printers and scanners.
∎ Monitoring and maintaining Computer systems and Networks, Laptops, Tablet, Printers, Scanners etc. and IT related accessories deployed in branches.
∎ Providing functional and operational support for in-house developed software i.e. Microfinance Management System, Asset Management, HR managements, Internal Fund Management etc.
∎ Installing, configuring and monitoring end point security solutions, including antivirus software and router/firewalls systems to detect and respond to security incidents.
∎ Collaborating with network and systems administrators to ensure that endpoint security solutions are integrated into the organization's overall security posture.
∎ Maintaining and ensuring security policies and procedures for end-users, guidelines for password management, email security, and the use of portable devices.
∎ Providing training to end users.
∎ Providing technical support across the organization having specific problems related to IT devices like PC, Laptop, Printer, TAB, UPS and installing Software Application.
∎ Identifying source of specific problems and resolving problem in an accurate and timely manner.
∎ Prioritizing requests based on severity of problem and impact to users productivity and overall ASA IT operations.
∎ Using online issue tracking Software (i.e. JIRA) for creating issues and getting solutions regarding any IT related problem.
∎ Maintaining IT store in district level.
∎ Providing support for 30-40 branches in a district over the phone or in person.
∎ Undertake any other lawful responsibilities as assigned by the office/supervisor.

Compensation & Other Benefits:
∎ Maximum Salary: 34,500 BDT (Monthly)
∎ All other admissible benefits like Contributory Provident Fund, Gratuity, Yearly Increment, Festival Allowance, Naboborsho Allowance (Boishakhy) and Employee's Group Benefit Fund will be attributed to a regularized/permanent employee.
∎ Maximum Salary: 34,500 BDT (Monthly)
∎ All other admissible benefits like Contributory Provident Fund, Gratuity, Yearly Increment, Festival Allowance, Naboborsho Allowance (Boishakhy) and Employee's Group Benefit Fund will be attributed to a regularized/permanent employee.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply:

Only Interested and eligible candidates are highly encouraged to apply through www.bdjobs.com or https://jobs.asabd.org/ within 15/02/2025. The original copies of certificates must be carried with and may have to be produced to the board at the time of interview. Candidate must have the mentality to work anywhere in Bangladesh. Candidates should have a valid driving license to perform regular office duties using/ riding a motorcycle. According to the rules of the organization, selected candidates will be required to deposit TK 10,000/- (ten thousand) at the time of joining the organization and they will get it back with applicable interest while leaving the organization.

Applicants from govt. approved/recognized University/Institute (including campus/course/program) will only be considered as valid candidates.

ASA, an equal opportunity employee, strictly enforces a zero-tolerance policy against sexual exploitation, discrimination in any terms and abuses. Potential candidates will undergo comprehensive reference and background checks. Any attempts to influence the recruitment process will lead to automatic disqualification of candidature.

Only shortlisted candidates will be called in for the recruitment procedure.

ASA is a grant free, self-reliant and non-smoking microcredit organization.

Microcredit Regulatory Authority (MRA) Certificate No. 00470-00538-00100)