Assistant Support Engineer (ASE)
Job Description
Title: Assistant Support Engineer (ASE)
Company Name: ASA
Vacancy: 02
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ B.Sc in CSE/CS/IT/EEE/Electronics.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Installing and configuring computer hardware, software, systems, networks, printers and scanners
∎ Monitoring and maintaining Computer systems and Networks, Laptops, Tablet, Printers, Scanners etc. and IT related accessories deployed in branches.
∎ Providing functional and operational support for in-house developed software i.e. Microfinance Management System, Asset Management, HR managements, Internal Fund Management etc.
∎ Providing training to end users.
∎ Providing technical support across the company having specific problems related to IT devices like PC, Laptop, Printer, TAB, UPS and installed Software Application.
∎ Identifies source of specific problem and resolves problem in an accurate and timely manner.
∎ Prioritizes requests based on severity of problem and impact to users productivity and overall ASA IT operations.
∎ Using online issue tracking Software i.e. JIRA for creating issues and getting solutions regarding any IT related problem.
∎ Providing support for 30-40 branches in a district over the phone or in person.
Additional Requirements:
∎ Age at most 30 years
∎ Only males are allowed to apply
∎ Having working experience in Network & Hardware trouble shooting or software support in any reputed NGO/Organization will get preference.
∎ Must have ability to work under strict deadline.
∎ Able to work independently & under pressure
∎ Must be a team player
∎ Must be non-Smoker
∎ Should have experience of driving motorcycle.
∎ Should have minimum 2 years working experience with good track record as IT support staff.
∎ Proven computer skills including MS Office applications, Excel and data Management Software.
∎ Hands on training in Hardware trouble shooting from a reputed institute.
∎ Good problem solving skills.
∎ Should have sound knowledge in English communication.
Salary:
∎ Tk. 20350 (Monthly)
∎ Salary Tk. 20350 (monthly). Probation period will be 1 (one) year. After successful completion of the probationary period, the officer will be accommodated in the regular Pay Scale of ASA. The benefit like Contributory Provident Fund, Gratuity, Yearly Increment, Festival Allowance and Employee`s Group Benefit Fund will be entitled.
Application Deadline: August 3, 2019
Company Information:
∎ ASA
∎ Address : ASA Tower, 23/3, Bir Uttam A.N.M. Nuruzzaman Sarak, Shyamoli, Mohammadpur, Dhaka-1207
∎ Web : www.asa.org.bd
∎ Business : Microfinance, Poverty Alleviation
Category: IT/Telecommunication
Read Before Apply: Interested candidates may apply at www.bdjobs.com along with a full CV (with mobile no. & e-mail address) within 03/08/2019. Original copies of certificates, testimonials and other documents must be produced at the time of interview. The selected candidates will be required to deposit TK. 10,000/- (Ten Thousand) at the time of joining and he/she will get it back with interest while leaving the job according to the rules of the organization.
