Assistant Support Engineer (ASE)

Job Description

Title: Assistant Support Engineer (ASE)

Company Name: ASA

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ B.Sc. in CSE/CS/IT/EEE/Electronics from any academic institution approved by UGC of Bangladesh.

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Installing and configuring computer hardware, software, systems, networks, printers and scanners
∎ Monitoring and maintaining computer systems and networks, laptops, tablet, printers, scanners etc. and IT related accessories deployed in branches.
∎ Providing functional and operational support for software developed in-house i.e. Microfinance Management System, Asset Management, HR Managements, Internal Fund Management etc.
∎ Providing orientation and training to users.
∎ Providing technical support related to IT devices like PC, Laptop, Printer, TAB, UPS and installed Software Application etc.
∎ Identifying source of specific problem and resolving problem in an accurate and timely manner.
∎ Prioritizing requests based on severity/urgency of problem and impact to users productivity and overall ASA IT operations.
∎ Using online issue tracking Software i.e. JIRA for creating issues and getting solutions regarding any IT related problem.
∎ Providing supports to assigned branches in a district over the phone or in person as required.

Additional Requirements:
∎ Age at most 30 years
∎ Having working experience in network & hardware trouble shooting or software support in any reputed NGO/Organization will get preference.
∎ Must have ability to work under strict deadline.
∎ Able to work independently & under pressure
∎ Must be a team player
∎ Must be non-Smoker
∎ Should have experience of driving motorcycle.
∎ Should have good track record as IT support staff.
∎ Proven computer skills including MS Office applications, Excel and data Management Software.
∎ Hands on training in Hardware trouble shooting from a reputed institute.
∎ Good problem solving skills.
∎ Should have sound knowledge in English communication.

Salary:
∎ Salary Tk. 25,000/- per month (consolidated) during probation period. Probation period will be 1 (one) year long. After successful completion of probationary period, the officer will be accommodated in the regular Pay Scale of ASA.

Compensation & Other Benefits:
∎ All admissible benefits like Contributory Provident Fund, Gratuity, Yearly Increment, Festival Allowance, Naboborsho Allowance (Boishakhy) and Employee's Group Benefit Fund will be attributed.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 Oct 2021

Company Information:
∎ 7 Oct 2021
∎ ASA
∎ Address : ASA Tower, 23/3, Bir Uttam A.N.M. Nuruzzaman Sarak, Shyamoli, Mohammadpur, Dhaka-1207
∎ Web : www.asa.org.bd
∎ Business : Microfinance, Poverty Alleviation

Category: IT/Telecommunication

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