Assistant Manager / Deputy Manager - Customer Relations & Project Coordination

Job Description

Title: Assistant Manager / Deputy Manager - Customer Relations & Project Coordination

Company Name: Sheba Holdings Limited

Vacancy: 01

Age: Na

Job Location: Dhaka (Paltan)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Developer

• Diploma in Civil
• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Developer

• Only Male

• Act as the primary point of contact between the company and customers.

• Provide timely updates to customers regarding project progress.

• Handle customer inquiries, feedback, and complaints in a professional manner.

• Ensure a high level of customer satisfaction through active listening and prompt resolution of concerns.

• Conduct regular follow-ups to understand customer experiences and address any issues.

• Review and verify building layout designs in alignment with customer expectations and project plans.

• Monitor interior design implementation to ensure it matches approved specifications.

• Identify and report any project issues or deviations from the plan to relevant departments.

• Maintain a systematic daily follow-up schedule with customers to monitor progress and satisfaction.

• Document customer concerns and coordinate with internal teams for timely resolution.