Customer Service Engineer (Real Estate)

Job Description

Title: Customer Service Engineer (Real Estate)

Company Name: Sheba Holdings Limited

Vacancy: 01

Age: At least 25 years

Job Location: Dhaka (Purana Paltan)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Developer

• Bachelor in Engineering (BEngg)

• 3 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Developer

• Age At least 25 years
• Only Male

• Bachelor's Degree in Civil Engineering (B.Sc./Diploma in Civil Engineering).

• 3–5 years of experience in Customer Service or Project Execution in a Real Estate Company.

• Sound knowledge of building finishing works, construction materials, and maintenance procedures.

• Strong communication and interpersonal skills.

• Ability to handle customer issues with professionalism and patience.

• Good knowledge of MS Office (Excel, Word, PowerPoint).

• Ability to work under pressure and manage multiple service requests simultaneously.

• Strong problem-solving and coordination skills.

Job Responsibilities:

• Handle customer complaints related to apartment handover, maintenance, and after-sales service.

• Inspect flats and identify construction defects before and after handover.

• Coordinate with Civil, Electrical, Plumbing, and Finishing teams to ensure timely resolution of customer issues.

• Monitor rectification work and ensure quality standards are maintained.

• Conduct site visits and prepare technical inspection reports.

• Communicate professionally with apartment owners and provide regular service updates.

• Ensure all customer service requests are completed within the committed timeline.

• Maintain customer complaint records and prepare periodic service reports.

• Support the project team during apartment handover and post-handover service.

• Coordinate with contractors, vendors, and internal departments for effective problem resolution.

• Tour allowance,Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2