Job Description
Title: Assistant Manager (Customer Services)
Company Name: AMZ Hospital Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduation from any discipline/ BBA/MBA
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ Ensure excellent service standards, respond efficiently to customer needs and develop customer satisfaction as priority.
∎ Job Location: North Badda (Dhaka)
Job Responsibilities:
∎ Monitor and ensure day-to-day functions related to the OPD & IPD patient's need.
∎ Maintain and establish good communication with consultant, patients and others client.
∎ Record and maintain all receipt & payments in appropriate log.
∎ Maintain and scrutinizing software procedure in all receipt and payments in billing department.
∎ Cross check the inputs related to all charge slips to patient accounts from all channel.
∎ Report to the authority the turnover related to OPD & IPD patients account.
∎ Utilize all material of front desk, reception and billing department effectively and efficiently.
∎ Secretarial functions as necessary or directed.
∎ Assist in reconciling statements as directed particularly in dues collection.
∎ Assist in standardizing the methods in which work will be accomplished.
∎ Assist accounts department in preparing financial and statistical reports particularly related to consultants and take initiative and address issue related the authority.
∎ Monitor and collect accounts receivables. Report delinquent accounts to the authority.
∎ Complete all Medicare billing forms and preserve relevant back-up information required.
∎ Liaison with clinical staff to process their correspondence and compile all appropriate patient information.
∎ Deal with sensitive medical information and maintain confidentiality.
∎ Comply with any other assignment as instructed by the authority.
Additional Requirements:
∎ Age at least 14 years
∎ At least 2years in Asst. Manager Position (Hospital Experience is Preferred)
∎ At least 3 year in hospital reception and billing.
∎ Positive attitude
∎ Co-operative to colleagues
∎ Pro-active and innovative in solving problems
∎ Interpersonal skills
∎ Ownership
∎ Honesty & Integrity
∎ Respect to individuals
∎ Departmental employee shall apply through proper channel
∎ Candidates having good command in English will preferred.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Sep 2023
Company Information:
∎ 14 Sep 2023
∎ AMZ Hospital Limited
Category: Customer Support/Call Centre
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