Assistant Front Office Manager

Job Description

Title: Assistant Front Office Manager

Company Name: Radisson Blu Chattogram Bay View

Vacancy: 01

Age: 25 to 35 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:

• 3 to 4 years
• The applicants should have experience in the following business area(s): Hospital, Hotel

• Bachelor/Honors
• Diploma in Hotel Management

• 3 to 4 years
• The applicants should have experience in the following business area(s): Hospital, Hotel

• Age 25 to 35 years

• At least 2 years of experience in roles such as Duty Manager (DM) or Guest Services Manager (GSM).·        

• A good working knowledge of Microsoft and advance knowledge of PMS. Ability to solve analytical problem in Opera is an asset.·        

• Must have knowledge for actioning fire and emergency procedure.

• Excellent oral and written communication skills in English.

• Commercially focused with an understanding of how to maximize profits through revenue management.   

• Take responsibility for revenue, budgeting, and comprehensive reviews of profit and loss (P&L) statements. Oversee and manage pre-billing checks, dilapidations, and deposit returns. Manage billing, debt chasing, and other financial matters with guest/company. 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Lead, develop, and mentor a team of approximately 40 associates Front Office Team Members, including Duty Managers, Guest Service Agents, Concierge, Night Teams & Transport Teams.

• Think outside the box to drive innovative solutions Lead and direct all Front Office staff to maximize operational efficiency Duty management cover·       

• Supervises and manages team members. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees` absence·      

• Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals·        

• Flexible schedule including evenings, weekends, and holidays as needed.

• Good time management and organizational skills·        

• Ability to adapt to a fast-paced environment and handle multiple priorities·        

• Creates the first impression by supervising the door, concierge and front office areas·     

• Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals·   

• Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel·     

• Analyses business forecasts and schedules accordingly·    

• Ensures that front desk handles billing and cash in accordance with hotel’s standards·     

•  Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments .

• Self-motivated, able to make decisions and react to sudden changes in operation.

• Deals with problems arising from guest complaints and reservation and room assignment activities.·      

• Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another·       

• Greets all arriving VIP’s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a “First Effort” priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.

• Oversee day-to-day front office operations, ensuring smooth processes and maintaining operational efficiency.

• Address guest inquiries, concerns, and special requests, prioritizing guest satisfaction and fostering a customer-centric atmosphere.

• Assists in all administrative and statistical analysis of department operations.

• Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

• Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.

• Performs all Human Resources related functions within the Front Office Department, i.e. performance management, training and counselling·        

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service·    

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems·     

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

• Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome.

• Keeps Department Head promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.     

• Festival Bonus: 3

• Provident fund & Gratuity

• Health Insurance

• Festival Bonus - Yearly 03 (Religions Festivals & Pohela Boishakh)

• Service Charge with equal sharing

• Yearly Incentive bonus & Increment as per policy

• Free Duty Meal

• Free Uniform & Laundry service

• In-house medical facility and discount on pathology examinations for family members (Parents and next of keen)

• Mobile Bill as per company policy