Admin & Accounts Officer

Job Description

Title: Admin & Accounts Officer

Company Name: Amanah Associate BD

Vacancy: 02

Age: Na

Job Location: Dhaka (Uttara Sector 4)

Salary: Negotiable

Experience: --

Published: 2026-10-01

Application Deadline: 2026-10-31

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Amanah Energy Savings Ltd is a premier multinational B2B utility and PDQ sales brokerage established in 2014. Headquartered in the UK, the company specializes in maximizing cost savings for British SMEs. Backed by a strong offshore operational footprint across India, Pakistan, and Bangladesh, Amanah is currently appointing an ambitious professional to Admin Manager position at its Dhaka office to oversee local operations and team workflows.

RESPONSIBILITIES:

• Manage and coordinate day-to-day administrative activities

• Make outbound calls to potential and existing UK-based customers.

• Promote and explain company products and services to customers.

• Understand customer requirements and recommend appropriate products/services.

• Convert prospective customers into successful sales through effective communication and persuasion.

• Follow up with potential customers and maintain positive customer relationships.

• Maintain accurate records of customer interactions, sales activities, and follow-ups.

• Handle customer queries professionally and provide positive customer experience.

• Prepare and submit regular sales reports to the respective supervisor.

• Work effectively under pressure and take ownership of assigned sales targets.

• Contribute to achieving overall team and organizational sales goals

• Provide outstanding customer experience by demonstrating a friendly and professional approach, with the goal of achieving a highly satisfactory outcome.

• Receive, investigate and solve enquiries through phone, email, chat & social media platforms.

• Build rapport to resolve service issues and customer questions.

• Recognize that quality is measured through call recordings and case auditing.

• Meet established goals for all metrics, including communications quality and productivity by focusing on maximizing service to customers.

• Business developments & attend client, attend sales meeting

SKILLS / EXPERIENCE:

• A minimum of 2yrs of experience as a Customer Support Assistant.

• Exceptional customer experience during every interaction.

• Reliable attendance.

• Self-motivated and results driven.

• The ability to work well on a team as well as independently.

• Strong communication skills (both written and verbal), highly organized, collaborative, and detail oriented.

• Previous experience in a similar customer support environment.

Job Description / Responsibility

• The Ideal candidate will be someone with a good knowledge of MS Excel/Word and an excellent telephone manner, communication skills with great customer service. You will have strong, all round administration skills and be happy to work as part of a small team. You will need to be organized with a good eye for detail.

• Salary Review: Yearly
• Festival Bonus: 1