Manager - Operations

Job Description

Title: Manager - Operations

Company Name: Arfan Express Ltd

Vacancy: --

Age: At least 35 years

Job Location: Chattogram

Salary: Tk. 20000 - 26000 (Monthly)

Experience:

• 20 to 25 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Shipping, Logistic/Courier/Air Express Companies, Freight forwarding, Port Service

• Bachelor of Business Administration (BBA) in Supply Chain Management
• Bachelor/Honors

• 20 to 25 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Shipping, Logistic/Courier/Air Express Companies, Freight forwarding, Port Service

• Age At least 35 years

Company Overview

We are a growing freight forwarding and logistics company providing reliable air and sea freight, customs clearance, documentation, and end-to-end logistics solutions. We are looking for an experienced and responsible professional to manage our Chittagong office and oversee all operational, documentation, and administrative activities.

Position Summary

The Manager – Operations (Chittagong) will be responsible for the overall management and day-to-day functioning of the Chittagong office. The position will oversee freight forwarding operations, customs-related activities, shipment documentation, employee management, customer coordination, and branch administration.

The ideal candidate should have extensive experience in freight forwarding, shipping, customs clearance, port-related operations, and office management, along with strong knowledge of the Chittagong logistics environment.

Key Responsibilities

• Take overall responsibility for the day-to-day management and functioning of the Chittagong office.

• Supervise and manage all employees working at the Chittagong branch.

• Allocate responsibilities, monitor employee performance, and ensure timely completion of assigned tasks.

• Maintain discipline, professionalism, and smooth coordination among branch employees.

• Ensure effective communication and coordination between the Chittagong office and Head Office in Dhaka.

• Report operational issues, branch activities, and important developments to management on a regular basis.

• Ensure proper maintenance of office records, files, documents, and administrative matters.

• Oversee the complete operational handling of import and export shipments through Chittagong Port and related logistics channels.

• Supervise FCL, LCL, sea freight, container, and other freight forwarding activities handled by the Chittagong office.

• Coordinate with shipping lines, freight forwarders, C&F agents, transporters, terminal/port authorities, and other relevant parties.

• Monitor vessel schedules, shipment status, container movements, delivery orders, and cargo release processes.

• Ensure shipments are handled efficiently and within required timelines.

• Resolve operational issues, delays, documentation discrepancies, and other shipment-related problems.

• Ensure proper coordination between customers, agents, carriers, customs, and internal operational teams.

• Supervise and coordinate customs clearance and port-related activities at Chittagong.

• Maintain professional working relationships with relevant Customs, Port, Shipping, and other government authorities.

• Monitor customs documentation, assessments, examinations, releases, and other related procedures.

• Ensure proper follow-up of customs-related matters and resolve operational issues in a timely manner.

• Coordinate with C&F/customs clearance teams to ensure smooth cargo clearance and delivery.

• Keep management informed of important changes in customs procedures, port requirements, and operational matters.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline. Relevant professional experience may be considered.

• 20–25 years of relevant professional experience in freight forwarding, shipping, customs clearance, logistics, port operations, or related fields.

• Extensive practical knowledge of Chittagong Port, Customs, shipping, freight forwarding, and local logistics operations.

• Strong understanding of import/export procedures, customs clearance, freight documentation, and port-related activities.

• Proven experience managing a branch office, operations team, or large operational function.

• Strong leadership and employee management skills.

• Good understanding of BL/HBL/MBL, DO, customs documentation, import/export documentation, and shipment procedures.

• Strong communication and coordination skills with customers, shipping lines, customs, port authorities, C&F agents, and other stakeholders.

• Ability to handle operational challenges, urgent situations, and time-sensitive shipment matters.

• Strong administrative, organizational, and problem-solving abilities.

• Proficiency in Microsoft Office applications.

Preferred Candidate

• Retired Government personnel, particularly candidates with relevant experience in Customs, Chittagong Port, Shipping, Commerce, or related government departments, will be highly preferred.

• Candidates with extensive professional networks and practical knowledge of Chittagong Port, Customs, and shipping-related authorities will be given preference.

• Candidates with previous experience managing a freight forwarding/logistics branch office in Chittagong will be highly preferred.

Employment Details

• Position: Manager – Operations

• Location: Chittagong, Bangladesh

• Experience Required: 20–25 Years

• Salary Range: 20-26K

• Job Type: Full-time

• Workplace: Office & Field/Port-Related Work

• Reporting To: Management / Head Office

Additional Requirements

• Mature, responsible, and professional approach.

• Strong leadership and decision-making abilities.

• Excellent coordination and interpersonal skills.

• Ability to manage multiple operational matters simultaneously.

• Strong knowledge of local freight forwarding, customs, and port procedures.

• Honest, disciplined, reliable, and committed to maintaining company standards.

• Willingness to take full responsibility for the overall performance and operations of the Chittagong branch.