Title: Universal Officer - Distribution Network
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Four years graduation from any reputed university with a satisfactory academic track record;
Experience Requirements:
∎ At least 2 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Provide welcoming and responsive customer service by using both jobs related technical knowledge and interpersonal skills, and answer all sorts of customer queries;
∎ Receive and pay cash over the counter meticulously through Core Banking System;
∎ Strictly maintain AML/KYC-related guidelines while providing services and raise a flag for any suspicious activity to the immediate supervisor or BAMLCO;
∎ Ensure that effective processes and controls are in place with clear responsibility and accountability for the prevention of money laundering, miss-selling, misrepresentation, fraud, and customer risks in line with the bank's policies and standards;
∎ Monitor excessive movement report, monthly CTR report, and TP breach report. Raise an STR/SAR if any of the account activities or transactions appear suspicious.
∎ Achieve set targets in terms of deposits, loans, credit cards, account openings, and other pillars set by management;
∎ Resolve customer complaints/issues by communicating with/redirecting to the supervisor or appropriate department of the bank;
∎ Assist the BM/BOM to coordinate with relevant departments (Credit approval team, Asset Ops, Communication, HR, Branches, Management etc) for customer service;
∎ Thoroughly check the cash withdrawal instrument before payments, such as verification of signature, date, words, figure, and validity of the instrument etc;
∎ Receive other bank's clearing cheques; check them and handover to a designated person for processing;
∎ Ensure that documentation and processes follow the bank's policy and standards while handling customer requests to cover all perceivable risks and mitigate the same;
∎ Primarily approve/process account opening, closing modification of the accounts, Pay Order and Sanchaypatra, Credit Card related requests, and any other service requests permissible by the bank;
∎ Prepare different kinds of internal and external reports, and ensure timely submission.
Additional Requirements:
∎ Two years of experience with a proven track record in a relevant field will get preference;
∎ Strong command over Microsoft Office and conceptual understanding of banking/ financial software;
∎ Good interpersonal communication skills to maintain a professional relationship with internal and external customers;
∎ Ability to work in a team;
∎ Proficient in customer centricity, self-propelled, and capability to meet deadlines.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 Dec 2021
Company Information:
∎ 4 Dec 2021
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
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Source: bdjobs.com