Tour & Visa Processing Officer

Job Description

Title: Tour & Visa Processing Officer

Company Name: Neuron Educare

Vacancy: 02

Age: 26 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Consulting Firms, Travel Agent, Overseas Companies

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• At least 2 years
• The applicants should have experience in the following business area(s): Consulting Firms, Travel Agent, Overseas Companies

• Age 26 to 40 years

Key Responsibilities

A) Tour Planning & Travel Operations

·         Consult clients to understand travel purpose, budget, travel dates, destinations, and service needs.

·         Prepare day-by-day itineraries, tour plans, and travel schedules (transport, sightseeing, free time, rest time).

·         Prepare tour quotations and cost breakdowns (hotel, transfers, activities) and revise based on client feedback.

·         Coordinate reservations and bookings (flights, hotels, transport, attractions) as assigned by management.

·         Provide travel briefing and final document handover (itinerary, bookings, insurance, guidelines) before departure.

B) Tourist Visa Processing

·         Prepare tourist visa document checklists and guide clients on required supporting documents.

·         Complete application forms accurately and draft supporting documents (cover letter, itinerary, explanation letters).

·         Verify client documents for correctness and consistency (names, passport details, dates, funds, employment).

·         Book visa appointments (embassy/VFS/visa center) and guide clients for biometrics and photo requirements.

·         Submit visa applications via online portals or visa centers and maintain complete case files and submission records.

·         Track application status, communicate updates to clients, and respond to additional document requests on time.

·         Ensure ethical compliance: no false documents, no misleading information, and strict confidentiality of client data.

C) Work Permit / Employment Visa Processing

·         Support work permit / employment visa processing as per destination requirements and company procedure.

·         Collect and prepare employer and candidate documentation (job contract, demand papers, sponsorship letters, etc.).

·         Coordinate medical, police clearance, training, and other mandatory steps depending on destination and category.

·         Maintain processing timelines for each candidate and ensure readiness for submission and deployment stages.

D) New Labour Recruitment & Coordination

·         Source new candidates through local networks, referrals, and online channels as per manpower demand.

·         Conduct preliminary screening and basic interviews; verify eligibility (passport, experience, skills, readiness).

·         Prepare candidate profiles/CVs and submit to foreign employers/partners for shortlisting and selection.

·         Coordinate trade tests/interviews and ensure candidates receive timely instructions and schedules.

·         Maintain a structured candidate database and recruitment pipeline report (sourced, shortlisted, selected, deployed).

E) Reporting & Administration

·         Maintain soft and hard copy files for each client/candidate with proper checklists and document logs.

·         Prepare daily/weekly reports on tours prepared, visas submitted, work permits in progress, and recruitment status.

·         Coordinate with sales, accounts, and operations teams to confirm payments, scope of service, and delivery timelines.

·         Handle client communication professionally via phone/WhatsApp/email and resolve queries promptly.

F) Lead Management & Customer Acquisition

·         Handle inbound and outbound lead calls/messages professionally and convert enquiries into confirmed clients.

·         Follow up with prospective customers, explain service packages, and close bookings/visa service orders.

·         Maintain a lead tracker/CRM (Excel/CRM tool) with call logs, follow-up dates, and conversion status.

·         Achieve monthly customer acquisition targets set by management (new customers, bookings, visa cases).

·         Support digital/field marketing activities by responding quickly to campaign leads and arranging consultations.

Performance Indicators (KPI Examples)

·         On-time delivery of itineraries and visa submissions with zero major documentation errors.

·         Number of completed visa submissions per month and case file completeness rate.

·         Client satisfaction and response time for updates and queries.

·         Recruitment pipeline performance (new candidates added, shortlisted, selected).

·         Lead conversion rate and achievement of monthly new customer/booking targets.