Job Description
Title: Reservation Officer
Company Name: Neuron Educare
Vacancy: 04
Age: 25 to 40 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Consulting Firms, Airline, Travel Agent, Overseas Companies, Tour Operator
Published: 18 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA), Bachelor/Honors
∎ Requirements:
∎ • Proven experience in airline ticketing and reservations (IATA certification is a plus).
∎ • Proficiency in GDS systems such as Amadeus, Sabre, or Galileo.
∎ • Excellent communication and customer service skills.
∎ • Strong problem-solving ability and attention to detail.
∎ • Ability to multitask and work under pressure in a fast-paced environment.
∎ • Knowledge of international travel restrictions, visa policies, and airline ticketing rules.
∎ • Bachelor’s degree in any discipline
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
Responsibilities & Context:
∎ 1. Handling Reservations and Ticketing:
∎ o Respond promptly to customer inquiries about international flight schedules,
∎ fares, and availability.
∎ o Use Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo to
∎ book and issue tickets accurately.
∎ o Process changes to bookings, including reissuance, refunds, cancellations, and
∎ handling complex itineraries.
∎ o Monitor and manage Passenger Name Records (PNRs) to ensure all bookings are
∎ correctly documented and ticketed before deadlines.
∎ o Coordinate with airlines to resolve ticketing issues and ensure smooth processing.
∎ 2. Providing Exceptional Customer Support:
∎ o Assist customers in selecting flights that match their preferences and budgets,
∎ providing tailored travel solutions.
∎ o Address and resolve any concerns or queries, such as baggage allowances, seat
∎ preferences, and meal requests.
∎ o Inform customers of airline-specific policies, including cancellation rules, visa
∎ requirements, and travel documentation.
∎ o Handle complaints and disputes with professionalism and a problem-solving
∎ approach to ensure customer satisfaction.
∎ 3. Promoting Additional Services:
∎ o Educate customers about available value-added services, including travel
∎ insurance, premium seating, and special promotions.
∎ o Suggest alternative travel options, upgrades, or packages to enhance customer
∎ experience and increase sales.
∎ o Actively promote promotional offers and discounts provided by partner airlines.
∎ 4. Documenting and Reporting:
∎ o Maintain detailed records of bookings, ticket modifications, cancellations, and
∎ refunds.
∎ o Ensure all transactions and communications with clients are accurately logged in
∎ the company’s system.
∎ o Generate regular reports, including daily, weekly, and monthly summaries of
∎ sales, revenue, and customer trends, for management.
∎ 5. Problem-Solving and Crisis Management:
∎ o Proactively assist customers with emergency travel needs, such as rebooking in
∎ cases of flight cancellations or delays.
∎ o Provide solutions for travel disruptions, including rerouting options and
∎ negotiating with airlines for exceptions.
∎ o Resolve discrepancies in ticket pricing, fare rules, and customer payments in
∎ coordination with airlines and internal teams.
∎ 6. Staying Updated on Industry Trends:
∎ o Continuously learn about changes in airline regulations, fare rules, and travel
∎ industry updates.
∎ o Keep up-to-date with global travel restrictions, visa policies, and entry
∎ requirements to guide customers effectively.
∎ o Monitor competitor offerings and market trends to suggest improvements to
∎ services.
∎ 7. Collaborating with Internal and External Teams:
∎ o Work closely with airlines and suppliers to ensure smooth processing of bookings
∎ and payments.
∎ o Coordinate with the finance department to process payments, refunds, and credit
∎ card reconciliations.
∎ o Provide assistance to other team members during peak times to ensure excellent
∎ service delivery.
∎ 8. Maintaining Service Standards:
∎ o Uphold the agency's reputation for excellent customer service by delivering
∎ professional and courteous support at all times.
∎ o Ensure compliance with IATA regulations, company policies, and airline
∎ requirements.
∎ o Strive to achieve personal and team sales targets while maintaining high-quality
∎ service delivery.
∎ Here’s a complete and professional
Skills & Expertise:
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Neuron Educare
∎ Sunrise Plaza (4th Floor) , Mirpur Road, 3/1 & 3/2, Block-A Dhaka-1207
∎ We are a reputable education consultancy, tours and travels, and overseas manpower services provider based in the heart of Dhaka. Our organization`s head office is located in London, and we have a widespread network of branch offices globally. With a decade of experience in this field, we have been expanding our business and serving clients worldwide. We collaborate directly with local communities and authorities, and we are also actively establishing new connections in various regions.
Our commitment to delivering high-quality services is at the core of our company ethos. Each member of our staff shares this passion. We maintain a rigorous recruitment and selection process to ensure that we only hire the best candidates. Prospective applicants must possess extensive experience and undergo a comprehensive screening process, which includes identity verification, written references, and a detailed employment history.
Currently, we are seeking an experienced and self-motivated officer to engage and motivate clients who are interested in our extended range of services. The new recruit will join our engagement department, responsible for recruiting students, travelers, and overseas workers.
Address::
∎ Sunrise Plaza (4th Floor) , Mirpur Road, 3/1 & 3/2, Block-A Dhaka-1207
∎ We are a reputable education consultancy, tours and travels, and overseas manpower services provider based in the heart of Dhaka. Our organization`s head office is located in London, and we have a widespread network of branch offices globally. With a decade of experience in this field, we have been expanding our business and serving clients worldwide. We collaborate directly with local communities and authorities, and we are also actively establishing new connections in various regions.Our commitment to delivering high-quality services is at the core of our company ethos. Each member of our staff shares this passion. We maintain a rigorous recruitment and selection process to ensure that we only hire the best candidates. Prospective applicants must possess extensive experience and undergo a comprehensive screening process, which includes identity verification, written references, and a detailed employment history.Currently, we are seeking an experienced and self-motivated officer to engage and motivate clients who are interested in our extended range of services. The new recruit will join our engagement department, responsible for recruiting students, travelers, and overseas workers.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 17 Feb 2025
Category: Hospitality/ Travel/ Tourism
