Telemarketing Officer

Job Description

Title: Telemarketing Officer

Company Name: Sonargaon University

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka (Green Road)

Salary: Negotiable

Experience:

• 3 to 5 years

• Bachelor/Honors
• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• 3 to 5 years

• Age 20 to 30 years

• Must have excellent in English speaking and listening skills. (IELTS will be preferred)
• Must have excellent communication skills in English and Bangla.
• Proven experience in a call center environment or customer service role.
• Strong knowledge about universities, courses, admission processes, and academic programs.
• Must have communication and negotiation skills.
• Good presentation skills.
• Proficiency in MS Office applications (Word, Excel).
• Ability to work flexible hours, including weekends and evenings.
• Prior experience in a similar role will be an advantage.

Job Description:

We are seeking a dynamic and enthusiastic Telemarketing Officer with excellent communication skills and a passion for providing exceptional student service. The ideal candidate will have a good knowledge about universities and be able to handle both outbound and inbound calls effectively.

Job Responsibility: 

• Interacting with students, parents, teachers and other stake holders over the phone.

• Handle inbound and outbound calls professionally and courteously.

• Assist callers with inquiries, application processes, and other related queries.

• Document all call information according to standard operating procedures.

• Follow up on leads and ensure timely resolution of issues.

• Collaborate with team members to achieve targets and objectives.

• Adhere to call center policies and procedures at all times.

• Continuously update knowledge of university programs, admission requirements, and related information.

• Perform other duties as assigned by the supervisor.

• Mobile bill