Technical Support Specialist

Job Description

Title: Technical Support Specialist

Company Name: HR Bangladesh Limited

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in Information Technology, Diploma in Engineering in Information Technology
∎ Bachelor in Computer Science & Engineering
∎ Preferred Professional Certification: ITIL

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): Information technology, Ticketing System

Job Responsibilities:
∎ Respond to employee inquiries via phone, email, or chat
∎ Troubleshoot and diagnose technical issues related to the company's products or services
∎ Provide guidance and instructions on how to use and maintain the company's products or services
∎ Escalate and follow up on unresolved employee issues
∎ Collaborate with other teams, such as the development team, to identify and fix underlying issues
∎ Document employee interactions and technical issues in a ticketing system
∎ Stay up-to-date with new products and services and changes to existing products and services
∎ Provide feedback to the company on employee needs and technical issues

Additional Requirements:
∎ Age 25 to 40 years
∎ Only males are allowed to apply
∎ Strong communication and customer service skills
∎ Experience with troubleshooting and diagnostic tools
∎ Experience with hardware and software installation and maintenance
∎ Strong problem-solving skills
∎ Experience with remote support is a plus
∎ Experience with a specific type of product or service is a plus
∎ Experience with a ticketing system is a plus
∎ Knowledge of ITIL methodology is a plus

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Feb 2023

Company Information:
∎ 24 Jan 2023
∎ HR Bangladesh Limited
∎ Address : 43, Eskaton Garden Road, Ramna, Dhaka-1000.
∎ Web : www.hrbangladesh.com.bd
∎ Business : With more than 40 years of experience in Human resource (skilled/ unskilled) sector we, HR Bangladesh proud of our mother company, M/S Bangladesh Unnyan Sangstha which made our journey in human resource sector more effective and more experienced.

We maintain the highest professional standards to ensure that our clients and candidates are always treated with respect, discretion, and professionalism.
Our Business Approach -

Systematic and streamlined methodology of recruitment
The clear defined approach helps us to provide apt manpower according to Client?s requirement at stipulated time
Service support of qualified and efficient staff for testing, interviewing and assessment purposes
Selection process handled by people having immense knowledge and experience in field, thus enabling us to tackle client?s requisition promptly

Our Search Methods -

Method of handling search for candidate tailored to specific circumstances
This is done keeping in mind considerations like industry-specific skills and location of such talent
Based on this, we shortlist candidates
Here, geographic scope of search is agreed upon with client, based on their work values

Our Work Process -

We pro actively tap market for excellent candidates
Once candidates are identified, we conduct in-depth interviews with each individual
Here, we obtain detailed information (on topics like educational background, career goals, personality traits, experience, job history, compensation etc)

Team and Infrastructure -

Backed with powerful and well integrated recruitment technologies, we have team of seasoned expert recruiters
We have latest facilities in area of communication, frequent transport and others that leads to expedition of entire process
All our recruiters have significant management experience where for most of posts, they have ?been there and seen it all?
They understand job requirement completely and appreciate that it is human resource that forms backbone of organization?s success


Category: IT/Telecommunication

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