Technical Support Executive (Software)
Job Description
Title: Technical Support Executive (Software)
Company Name: Digital Network Communications
Vacancy: 6
Age: 18 to 28 years
Location: Dhaka (Mirpur 10)
Maximum Salary: Negotiable
Published: 30 Jan 2025
Education:
∎ Diploma in Engineering in Computer Science, Diploma in Computer, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 18 to 28 years
∎ Must expert on communication in English.
∎ Work with team environment with spirit and must ability to work in Roster (Day/Night) basis from office.
∎ Hindu and Other Religious are also Encourage to apply.
∎ Need to work even in any National & Religious Holiday and willingness to work Long Hours.
∎ Must expert on communication in English.
∎ Work with team environment with spirit and must ability to work in Roster (Day/Night) basis from office.
∎ Hindu and Other Religious are also Encourage to apply.
∎ Need to work even in any National & Religious Holiday and willingness to work Long Hours.
Responsibilities & Context:
∎ International Customer Support for A2P Messaging solution and service (On Messenger, Social media and Over phone).
∎ Willingness to work long hours by Roster (Day/Night) basis form office and Ability to adapt to changing environments.
∎ Troubleshooting of database related web-based telecommunication software by 24/7.
∎ Give support solution to overseas company (www.technexaca.com) and customers.
∎ Monitor and troubleshoot A2P SMS traffic and Analyze SMS campaign performance metrics.
∎ Coordinate with international carriers and aggregators to resolve routing or delivery challenges.
∎ Reporting daily received and appointed tasks from software systems service.
∎ Reporting regular errors finding from software systems service and solution feedback to management and customers.
∎ Actively participate in all aspects on running web-based software service testing.
∎ International Customer Support for A2P Messaging solution and service (On Messenger, Social media and Over phone).
∎ Willingness to work long hours by Roster (Day/Night) basis form office and Ability to adapt to changing environments.
∎ Troubleshooting of database related web-based telecommunication software by 24/7.
∎ Give support solution to overseas company (www.technexaca.com) and customers.
∎ Monitor and troubleshoot A2P SMS traffic and Analyze SMS campaign performance metrics.
∎ Coordinate with international carriers and aggregators to resolve routing or delivery challenges.
∎ Reporting daily received and appointed tasks from software systems service.
∎ Reporting regular errors finding from software systems service and solution feedback to management and customers.
∎ Actively participate in all aspects on running web-based software service testing.
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Mirpur 10)
Company Information:
∎ Digital Network Communications
∎ Plot- 9, MAPLE LEAF, Road-1, Block- B, Section- 10, Mirpur, Dhaka-1216.
∎ IT Enabled Services and Solutions Provider
Address::
∎ Plot- 9, MAPLE LEAF, Road-1, Block- B, Section- 10, Mirpur, Dhaka-1216.
∎ IT Enabled Services and Solutions Provider
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: IT/Telecommunication
