Technical Support Executive
Job Description
Title: Technical Support Executive
Company Name: Business Automation Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Engineering in CSE, Bachelor of Science (BSc) in CSE, Diploma in Engineering in EEE, Bachelor of Science (BSc) in EEE
Experience Requirements:
∎ 1 to 2 year(s)
Job Responsibilities:
∎ Receive client's support requests and complains over the phone, online or directly face to face.
∎ Provide support, identify problems' root causes and provide solutions accordingly.
∎ Keep record of each support and complain details after providing solutions.
∎ Have to visit the client's site when required.
∎ Resolve hardware, software and connectivity problems and determining the source of computer problems and providing solutions accordingly.
∎ Provide IT support to end users for e.g. end user's Desktop, Laptop and other IT accessories.
∎ Repairing and recovering hardware or software failures and simultaneously coordinating and communicating with concerned authorities.
∎ Installing and configuring computer hardware, operating systems and applications.
∎ Conduct proper Installation, Maintenance & Troubleshooting of LAN/ MAN/ WAN equipment's like Router, Switch, etc.
∎ Perform other duties assigned by Top Management when required.
Additional Requirements:
∎ Age 22 to 26 years
∎ Only females are allowed to apply
∎ Good communication skill (written & spoken) in both Bengali and English.
∎ Excellent interpersonal skills and strong sense of self-motivation.
∎ Ability to work collaboratively within a team environment.
∎ Excellent problem-solving skills.
∎ Vendor certification (CCNA, CCNP, MCSE) will be given preference.
∎ Capable of diagnosing system hardware issues and software failures and communicating the remediation plans to users, and providing status updates accordingly.
∎ The applicants should preferably have experience in the following area(s) for the concerned post: IT & MIS Officer, System Engineer, System Administrator, Network Engineer and Hardware Engineer.
∎ Knowledge of analog, digital and/or LED/TV/ printed circuit board
∎ Experience with configuration management tools/processes and configuration controlled assemblies
∎ Experience with circuit board design and assembly
∎ Experience debugging & troubleshooting circuits
∎ Experience working in a team environment
∎ Experience in troubleshooting and resolving database and application problems.
∎ Administration, repair and maintenance of the MySQL databases within the customer hosted environments
∎ Actively contribute to the configuration, layout and performance tuning of the production infrastructure
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: July 10, 2019
Company Information:
∎ Business Automation Ltd.
∎ Address : ICT Park, BDBL Building, 9th floor, 12 Kawran Bazar, Dhaka-1215
∎ Web : www.batworld.com
∎ Business : IT
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 10th Jul 2019
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