Technical Support Executive

Job Description

Title: Technical Support Executive

Company Name: A Leading Telecommunication Company

Vacancy: 05

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc)

Experience Requirements:
∎ At most 3 year(s)
∎ The applicants should have experience in the following area(s): Technical Support Engineer, Telecommunication
∎ The applicants should have experience in the following business area(s): Telecommunication
∎ Freshers are also encouraged to apply.

Job Context:
∎ Network certification and related training on SBC and soft switch.
∎ Must be customer service oriented and believe in teamwork, collaboration adaptability and initiative.
∎ Strong understanding of SIP, SS7, TDM technology, IP Network.
∎ Good knowledge of distributed server applications and storage systems, including client-server, API and web services.
∎ Able to work under pressure without time boundaries to support 24/7 network operations and maintain service uptime to optimum level.

Job Responsibilities:
∎ System log and trace analysis, routing configuration, Soft Switch Configuration Database backup.
∎ Report preparation, analysis and visualize ICX, IGW, IOS network performance.
∎ Comes up with innovative solutions to various networking problems and ensures that customer needs are properly defined and satisfactorily met.
∎ Coordination with customer service department for any technical issue raised by customers.

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Aug 2021

Company Information:
∎ 31 Jul 2021
∎ A Leading Telecommunication Company

Category: IT/Telecommunication