Job Description
Title: Technical Support Engineer
Company Name: Radiant Communications Limited
Vacancy: 05
Age: 22 to 28 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Published: 4 Mar 2025
Education:
∎ Bachelor of Science (BSc)
Requirements:
Additional Requirements:
∎ Age 22 to 28 years
Responsibilities & Context:
∎ Taking ownership of customer issues reported and seeing problems through to resolution
∎ Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Respond promptly to customer inquiries.
∎ Handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle inquiries and complaints
∎ Process support log, and forms.
∎ Escalate requests and unresolved issues to the designated resource
∎ Manage customers' accounts
∎ Record details of inquiries, comments, and complaints
∎ Record details of actions taken
∎ Manage administration
∎ Communicate and coordinate with internal departments
∎ Knowledge on basic GPON & EPON Network
∎ 24*7 on call support
∎ To install & configure networking LAN, WAN, VPN & wireless knowledge, Switch, Router ( Mikrotik, Firewall)
∎ Taking ownership of customer issues reported and seeing problems through to resolution
∎ Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Respond promptly to customer inquiries.
∎ Handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle inquiries and complaints
∎ Process support log, and forms.
∎ Escalate requests and unresolved issues to the designated resource
∎ Manage customers' accounts
∎ Record details of inquiries, comments, and complaints
∎ Record details of actions taken
∎ Manage administration
∎ Communicate and coordinate with internal departments
∎ Knowledge on basic GPON & EPON Network
∎ 24*7 on call support
∎ To install & configure networking LAN, WAN, VPN & wireless knowledge, Switch, Router ( Mikrotik, Firewall)
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Anywhere in Bangladesh
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected]
Hard Copy:
Company Information:
∎ Radiant Communications Limited
∎ Bashati Condominium. Suite # D 5-6, House# 15, Road #17, Kemal Ataturk Avenue, Banani, Dhaka-1213
∎ IIG ( International Internet Gateway)
Nationwide ISP ( Internet service provider)
Address::
∎ Bashati Condominium. Suite # D 5-6, House# 15, Road #17, Kemal Ataturk Avenue, Banani, Dhaka-1213
∎ IIG ( International Internet Gateway)Nationwide ISP ( Internet service provider)
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 2 Apr 2025
Category: IT/Telecommunication
