Technical Support Engineer

Job Description

Title: Technical Support Engineer

Company Name: Radiant Communications Limited

Vacancy: 05

Age: 22 to 28 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Published: 4 Mar 2025

Education:
∎ Bachelor of Science (BSc)

Requirements:

Additional Requirements:
∎ Age 22 to 28 years

Responsibilities & Context:
∎ Taking ownership of customer issues reported and seeing problems through to resolution
∎ Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Respond promptly to customer inquiries.
∎ Handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle inquiries and complaints
∎ Process support log, and forms.
∎ Escalate requests and unresolved issues to the designated resource
∎ Manage customers' accounts
∎ Record details of inquiries, comments, and complaints
∎ Record details of actions taken
∎ Manage administration
∎ Communicate and coordinate with internal departments
∎ Knowledge on basic GPON & EPON Network
∎ 24*7 on call support
∎ To install & configure networking LAN, WAN, VPN & wireless knowledge, Switch, Router ( Mikrotik, Firewall)
∎ Taking ownership of customer issues reported and seeing problems through to resolution
∎ Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Respond promptly to customer inquiries.
∎ Handle and resolve customer complaints
∎ Obtain and evaluate all relevant information to handle inquiries and complaints
∎ Process support log, and forms.
∎ Escalate requests and unresolved issues to the designated resource
∎ Manage customers' accounts
∎ Record details of inquiries, comments, and complaints
∎ Record details of actions taken
∎ Manage administration
∎ Communicate and coordinate with internal departments
∎ Knowledge on basic GPON & EPON Network
∎ 24*7 on call support
∎ To install & configure networking LAN, WAN, VPN & wireless knowledge, Switch, Router ( Mikrotik, Firewall)

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Anywhere in Bangladesh

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Hard Copy:

Company Information:
∎ Radiant Communications Limited
∎ Bashati Condominium. Suite # D 5-6, House# 15, Road #17, Kemal Ataturk Avenue, Banani, Dhaka-1213
∎ IIG ( International Internet Gateway)
Nationwide ISP ( Internet service provider)

Address::
∎ Bashati Condominium. Suite # D 5-6, House# 15, Road #17, Kemal Ataturk Avenue, Banani, Dhaka-1213
∎ IIG ( International Internet Gateway)Nationwide ISP ( Internet service provider)

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 2 Apr 2025

Category: IT/Telecommunication