Technical Support Engineer
Job Description
Title: Technical Support Engineer
Company Name: Radiant Communications Limited
Vacancy: --
Age: 22 to 28 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
Published: 2024-12-19
Application Deadline: 2025-01-18
Education:
- Bachelor of Science (BSc)
- CCNA, Networking, MTCNA, MTCRE
Requirements:
Skills Required: CCNA (Cisco Certified Network Associate)
Additional Requirements:
- Age 22 to 28 years
- Only Male
Responsibilities & Context:
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
Respond promptly to customer inquiries.
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Process support log, and forms.
Escalate requests and unresolved issues to the designated resource
Manage customers` accounts
Record details of inquiries, comments, and complaints
Record details of actions taken
Manage administration
Communicate and coordinate with internal departments
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
