Technical Support Engineer

Job Description

Title: Technical Support Engineer

Company Name: Digital Network Communications

Vacancy: 4

Age: 18 to 27 years

Location: Dhaka (Mirpur 10)

Salary: Negotiable

Experience:
∎ At most 3 years
∎ Freshers are also encouraged to apply.

Published: 3 May 2025

Education:
∎ Diploma in Computer, Bachelor of Computer Application (BCA), Bachelor of Science (BSc), Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 18 to 27 years
∎ Must expert on communication in English.
∎ Need to work even in any National & Religious Holiday and willingness to work Long Hours.
∎ Work with team environment with spirit and must ability to work in Roster (Day/Night) basis from office.
∎ Hindu and Other Religious are also Encourage to apply.
∎ Must expert on communication in English.
∎ Need to work even in any National & Religious Holiday and willingness to work Long Hours.
∎ Work with team environment with spirit and must ability to work in Roster (Day/Night) basis from office.
∎ Hindu and Other Religious are also Encourage to apply.

Responsibilities & Context:
∎ International Customer Support for A2P Messaging solution and service (On Messenger/Microsoft Teams, Social Media and Over Phone).
∎ Willingness to work long hours by Roster (Day/Night) basis form office and Ability to adapt to changing environments.
∎ Troubleshooting of database related web-based telecommunication software by 24/7.
∎ Must expert on communication in English.
∎ Give support solution to overseas company (www.technexaca.com) and customers.
∎ Monitor and troubleshoot A2P SMS traffic and Analyze SMS campaign performance metrics.
∎ Coordinate with international carriers and aggregators to resolve routing or delivery challenges.
∎ Reporting daily received and appointed tasks from software systems service.
∎ Reporting regular errors finding from software systems service and solution feedback to management and customers.
∎ Actively participate in all aspects on running web-based software service testing.
∎ International Customer Support for A2P Messaging solution and service (On Messenger/Microsoft Teams, Social Media and Over Phone).
∎ Willingness to work long hours by Roster (Day/Night) basis form office and Ability to adapt to changing environments.
∎ Troubleshooting of database related web-based telecommunication software by 24/7.
∎ Must expert on communication in English.
∎ Give support solution to overseas company (www.technexaca.com) and customers.
∎ Monitor and troubleshoot A2P SMS traffic and Analyze SMS campaign performance metrics.
∎ Coordinate with international carriers and aggregators to resolve routing or delivery challenges.
∎ Reporting daily received and appointed tasks from software systems service.
∎ Reporting regular errors finding from software systems service and solution feedback to management and customers.
∎ Actively participate in all aspects on running web-based software service testing.

Skills & Expertise:

Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (Mirpur 10)

Company Information:
∎ Digital Network Communications
∎ Plot- 9, MAPLE LEAF, Road-1, Block- B, Section- 10, Mirpur, Dhaka-1216.
∎ IT Enabled Services and Solutions Provider

Address::
∎ Plot- 9, MAPLE LEAF, Road-1, Block- B, Section- 10, Mirpur, Dhaka-1216.
∎ IT Enabled Services and Solutions Provider

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 May 2025

Category: IT/Telecommunication