Technical Support Engineer
Job Description
Title: Technical Support Engineer
Company Name: Advanced Chemical Industries Limited (ACI)
Vacancy: --
Age: 25 to 35 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 2 to 3 years
Published: 30 Apr 2024
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ Bachelor of Science (BSc) in Electrical & Electronic Engineering
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ (2-3) Years of relevant experience is preferable.
∎ Hands-on experience with Windows/Linux/Mac OS environment
Responsibilities & Context:
∎ Research and identify solutions to software and hardware issues
∎ 2.Diagnose and troubleshoot technical issues, including account setup and network configuration
∎ Ask customers targeted questions to quickly understand the root of the problem
∎ Track computer system issues through to resolution, within agreed time limits
∎ Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
∎ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
∎ Provide prompt and accurate feedback to customers
∎ Refer to internal database or external resources to provide accurate tech solutions
∎ Ensure all issues are properly logged
∎ Prioritize and manage several open issues at one time
∎ Follow up with clients to ensure their IT systems are fully functional after troubleshooting
∎ Prepare accurate and timely reports
∎ Document technical knowledge in the form of notes and manuals
∎ Maintain jovial relationships with clients
∎ Research and identify solutions to software and hardware issues
∎ 2.Diagnose and troubleshoot technical issues, including account setup and network configuration
∎ Ask customers targeted questions to quickly understand the root of the problem
∎ Track computer system issues through to resolution, within agreed time limits
∎ Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
∎ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
∎ Provide prompt and accurate feedback to customers
∎ Refer to internal database or external resources to provide accurate tech solutions
∎ Ensure all issues are properly logged
∎ Prioritize and manage several open issues at one time
∎ Follow up with clients to ensure their IT systems are fully functional after troubleshooting
∎ Prepare accurate and timely reports
∎ Document technical knowledge in the form of notes and manuals
∎ Maintain jovial relationships with clients
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Advanced Chemical Industries Limited (ACI)
∎ ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.
∎ Pharmaceuticals; Agribusiness; Consumer Brands.
Address::
∎ ACI Centre, 245 Tejgaon Industrial Area, Dhaka-1208.
∎ Pharmaceuticals; Agribusiness; Consumer Brands.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 May 2024
Category: IT/Telecommunication
