Tech Support Associate

Job Description

Title: Tech Support Associate

Company Name: Business Automation Ltd.

Vacancy: Not specific

Job Location: Rajshahi

Employment Status: Full-time

Job Responsibilities:
∎ Answer queries, complaints or requests from existing and potential customers through calls and
∎ social media in both Bengali and English languages
∎ Need to provide excellent customer service and gives precise information to the customer,
∎ ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve the client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to
∎ determine possible causes.
∎ Report time to time to the team leader for complicated issues.

Additional Requirements:
∎ Age 21 to 28 years
∎ Both males and females are allowed to apply
∎ Age 21 to 28 years
∎ Basic computer knowledge.
∎ Good oral communication skills.
∎ Good listening skills and analytical skills.
∎ Willingness to work any shift.
∎ Similar experiences in the BPO industry will get preference.
∎ First month training period (during the training period will provide monthly allowance only).
∎ The recruitment will be made on a short-term contractual service agreement basis for 6 months which is a renewable and permanent opportunity depending on the performance.

Salary: Tk. 10000 - 12000 (Monthly)

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Yearly increment based on performance
∎ Provident Fund
∎ Annual, casual, medical leave as per company policy
∎ Short leave as per company policy
∎ Maternity leave as per company policy
∎ Training leave as per company policy
∎ Training costs are paid by the company as per company policy
∎ Self-learning opportunities, professional training & sessions.
∎ Opportunity to work with a friendly and creative team

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Feb 2023

Company Information:
∎ 30 Jan 2023
∎ Business Automation Ltd.
∎ Address : ICT Park, BDBL Building, 9th floor, 12 Kawran Bazar, Dhaka-1215
∎ Web : www.batworld.com
∎ Business : IT

Category: IT/Telecommunication

:

Source: bdjobs.com

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