Tech Coordinator (Bangladesh)
Job Description
Title: Tech Coordinator (Bangladesh)
Company Name: BuffaloGrid Bangladesh Ltd
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ MSc in Computer Engineering or equivalent is preferred but not mandatory
∎ BSc in Computer Engineering or equivalent is a must
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ Reports to: Project Manager (Bangladesh)
∎ Working Condition: This is a Dhaka-based position, with occasional visits to working areas based on need, under this project
Job Responsibilities:
∎ Technical point of contact in country - key technical liaison between customers and BuffaloGrid for technical issues that may arise in country,
∎ Hub commissioning in preparation for deployment, ensuring device dependability in challenging environments
∎ Work with the Belfast team to define a process to escalate technical issues where appropriate.
∎ 1st line technical support for any technical issue arising and optimise response time in fixing issues
∎ Ensure documentation of each issue for future reference and follow up on updates in the hubs.
∎ Identify opportunities for improvements or efficiencies and carry out assessments for best solutions for the country
∎ Follow up on after sales warranty on solar panels and any device as necessary
∎ Be responsible for training field teams on how to assemble, set-up and work with hubs.
∎ Work with the PM on scheduling hub activations and deployments.
∎ Support PM with technical aspects of activation days and any other tasks that PM needs them to do.
Additional Requirements:
∎ 2+ years of experience working within an operations or technical support environment. For example, working in server farms, assembling and repairing hardware devices or in a technical support team.
∎ Strong documentation and communication skills in English and Bangla are a must.
∎ Experience with Linux operating system and command line usage.
∎ Strong problem solving skills.
∎ Comfortable with shell scripting, bash preferred.
∎ Experience with IT system configuration and debugging system issues.
∎ Ability to escalate issues when appropriate.
∎ Documentation and archiving skills.
∎ Excellent verbal and written communication skills in English and Bangla.
∎ An organised approach to work and being a good team player.
∎ Some familiarity with working with electronics; disassembling and reassembling hardware devices to the level of PC repair or Raspberry Pi modifications.
∎ Experience of soldering and cable preparation is preferred.
∎ Interest or experience in working with IoT devices.
∎ Experience working in smartphone of IoT device support centre is an added advantage
Compensation & Other Benefits:
∎ Annual leave: 22 days + 9 public / religious holidays
∎ Benefits: Medical allowance, festival bonus (yearly once), public transport allowance and childcare allowance
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Apr 2022
Company Information:
∎ 7 Apr 2022
∎ BuffaloGrid Bangladesh Ltd
∎ Business : BuffaloGrid is on a mission to bring mobile power and connectivity to the next billion. We have developed a solar-powered, internet-connected system that helps organisations deliver mobile phone charging and connectivity services at scale.
Category: IT/Telecommunication
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