Technical Account Manager

Job Description

Title: Technical Account Manager

Company Name: Tangens

Vacancy: 2

Age: Na

Job Location: Dhaka

Salary: Tk. 30000 - 50000 (Monthly)

Experience: --

Published: 2026-08-19

Application Deadline: 2026-08-29

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

About Us

We are a fast-growing communications technology company delivering reliable SMS Gateway, A2P Messaging, OTP, and Marketing Communication Solutions to businesses worldwide.

Our platform enables enterprises, fintech companies, SaaS providers, eCommerce businesses, and digital service providers to connect with their customers through secure, scalable, and high-performance messaging services.

We are looking for a Technical Account Manager who combines strong technical knowledge with excellent client relationship skills. In this role, you will act as a trusted technical advisor to our enterprise customers, ensuring successful implementation, seamless integration, and ongoing optimization of our messaging solutions.

This position requires frequent domestic and international business travel to attend client meetings, industry conferences, exhibitions, and networking events while representing the company and strengthening relationships with customers and strategic partners.

We strongly encourage qualified female candidates to apply. We are committed to building a diverse, inclusive, and equal-opportunity workplace.

Key Responsibilities

• Serve as the primary technical point of contact for enterprise customers throughout their lifecycle.

• Lead customer onboarding, solution implementation, API integration, testing, and deployment.

• Provide technical guidance on SMS Gateway, A2P Messaging, OTP, bulk messaging, notification services, and marketing communication platforms.

• Support customers with REST API, SMPP, HTTP/HTTPS, webhooks, and related integration requirements.

• Monitor messaging performance, delivery rates, and platform utilization to ensure service quality and customer satisfaction.

• Troubleshoot technical issues and collaborate with Engineering, Product, and Operations teams to deliver timely resolutions.

• Deliver technical demonstrations, product training, and solution presentations for customers and business partners.

• Partner with the Sales team during pre-sales engagements by providing technical expertise and solution recommendations.

• Identify opportunities to expand existing customer relationships through additional messaging products and services.

• Represent the company at international telecom, CPaaS, and technology events, building relationships with enterprise clients, telecom operators, aggregators, and strategic partners.

• Maintain accurate technical documentation and stay informed about industry standards, compliance requirements, and emerging messaging technologies.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Telecommunications, or a related discipline.

• Minimum 2 years of experience in Technical Account Management, Solutions Engineering, Customer Success, Technical Support, or a similar customer-facing technical role.

• Experience with SMS Gateway, A2P Messaging, CPaaS, telecom services, or cloud communication platforms is highly preferred.

• Strong understanding of REST APIs, JSON, HTTP/HTTPS, webhooks, and API authentication.

• Familiarity with SMPP, message routing, delivery receipts (DLRs), sender IDs, OTP, and bulk messaging workflows is an advantage.

• Excellent analytical, troubleshooting, and problem-solving skills.

• Outstanding verbal and written communication skills in English.

• Strong presentation, relationship management, and stakeholder engagement skills.

• Ability to manage multiple customer accounts and projects in a fast-paced environment.

• Willingness and ability to travel frequently, including international business travel.

Preferred Skills

• Experience with WhatsApp Business API, RCS Messaging, Email APIs, or omnichannel communication platforms.

• Familiarity with CRM platforms, ticketing systems, API testing tools such as Postman, and basic SQL or Linux administration.

• Previous experience working with telecom operators, international carriers, CPaaS providers, fintech companies, or SaaS organizations.

What We Offer

• Competitive salary and performance-based incentives.

• Opportunities to work with global enterprise clients and leading technology partners.

• International travel to industry conferences, exhibitions, and business meetings.

• A collaborative, innovative, and growth-oriented work environment.

• Professional development, technical learning, and career advancement opportunities.

• An inclusive workplace that values diversity and provides equal opportunities for career growth.

Equal Opportunity

We welcome applications from all qualified candidates. Female professionals are especially encouraged to apply and join our growing technology team.

If you are passionate about communication technology, enjoy solving technical challenges, and thrive in a client-facing role with global exposure, we encourage you to apply and become part of our growing team.

• Tour allowance,Weekly 2 holidays,Mobile bill,Performance bonus,T/A
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2