Team Leader (Customer Support)

Job Description

Title: Team Leader (Customer Support)

Company Name: Matrimonial.com.bd

Vacancy: 4

Age: 22 to 32 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Call Center, E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Call Center, E-commerce
• Freshers are also encouraged to apply.

• Age 22 to 32 years
• Only Female

Key Skills & Qualities:

• Leadership: Ability to inspire, guide, and motivate the team to achieve their best.
• Communication: Clear, concise, and effective communication with both customers and team members.
• Problem-Solving: Ability to think critically and resolve issues efficiently and effectively.
• Customer-Focused Mindset: Strong commitment to providing excellent service to customers.
• Analytical Skills: Capability to analyze performance metrics and identify opportunities for improvement.
• Time Management: Prioritizing tasks to meet deadlines without sacrificing quality.

A Customer Support Team Leader plays a critical role in overseeing the day-to-day operations of the customer support team, ensuring that customers receive timely, accurate, and helpful assistance. They are responsible for leading the team, monitoring performance, and ensuring customer satisfaction.

Here’s a detailed list of the key responsibilities:

• Team Leadership & Supervision
• Customer Service Management, Problem-Solving and Decision Making
• Performance Metrics and Reporting
• Process Improvement and Collaboration with Other Departments
• Customer Retention and Satisfaction
• Maintain Team Morale and Motivation