Support Executive, P & D

Job Description

Title: Support Executive, P & D

Company Name: Premium Connectivity Ltd.

Vacancy: 10

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Diploma in CSE/ EEE/Network Technologies from renowned institute.

Job Responsibilities:
∎ Respond to customer requests for technical issue resolution.
∎ Provide answers to clients by identifying problems, preparing resolution and guiding clients through corrective steps.
∎ Exhibit polite and professional communication via phone, e-mail and other communication media.
∎ Escalate issues as required, act as the liaison between the field, monitoring and core engineering teams to drive technical resolution.
∎ Manage network servers and technology tools.
∎ Work effectively in a team environment with pleasant, professional, and courteous personality skills.
∎ Prepare and analyze technical reports according to requirement.

Additional Requirements:
∎ Age at most 30 years
∎ Customer service skills.
∎ Strong decision-making skills.
∎ Managing processes.
∎ Analyzing information.
∎ Help desk experience.
∎ Experience in Microsoft Office Word, Excel, and PowerPoint.
∎ Routing, switching, security, monitoring system & troubleshooting in ISP domain
∎ CCNA, MTCNA certificate holders will get preference.

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 1 Dec 2022

Company Information:
∎ 3 Nov 2022
∎ Premium Connectivity Ltd.
∎ Address : Cha-21/2, Uttar Badda, Dhaka-1212
∎ Web : www.pmcon.net

Category: IT/Telecommunication