Support Engineer, WordPress (Remote)

Job Description

Title: Support Engineer, WordPress (Remote)

Company Name: weDevs

Vacancy: 3

Age: at least 18 years

Location: Anywhere in Bangladesh

Salary: Tk. 25000 - 50000 (Monthly)

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Software Company

Published: 12 Mar 2025

Education:

Requirements:

Additional Requirements:
∎ Age at least 18 years
∎ Proficiency in PHP, HTML, CSS, and JavaScript for debugging.
∎ Strong understanding of WordPress core, themes, and plugins.
∎ Familiarity with MySQL databases and website performance troubleshooting.
∎ Experience with WooCommerce and its extensions.
∎ Experience using browser developer tools and debugging logs.
∎ Ability to analyze log files and PHP error messages.
∎ Familiarity with APIs, hooks, and filters in WordPress is a plus.
∎ Experience with WP-CLI, Git, hosting environments, or performance optimization is a plus.
∎ Strong support philosophy.
∎ Experience handling live chat and support tickets professionally.
∎ Ability to write clear documentation and contribute to internal knowledge sharing.
∎ Strong problem-solving skills with a proactive approach.
∎ Excellent English writing and communication skills.
∎ Ability to explain technical concepts clearly to both technical and non-technical users.

Responsibilities & Context:
∎ Provide customer support via live chat and tickets.
∎ Diagnose and troubleshoot issues related to WordPress and WooCommerce.
∎ Debug websites and identify plugin conflicts, errors, and performance issues.
∎ Offer code-level solutions, including PHP, JavaScript, and CSS fixes.
∎ Take ownership, document, and escalate complex issues to the development team.
∎ Contribute to knowledge base articles and troubleshooting guides.
∎ Collaborate with developers to improve plugin stability and functionality.
∎ Stay up to date with WordPress trends and best practices.
∎ Provide customer support via live chat and tickets.
∎ Diagnose and troubleshoot issues related to WordPress and WooCommerce.
∎ Debug websites and identify plugin conflicts, errors, and performance issues.
∎ Offer code-level solutions, including PHP, JavaScript, and CSS fixes.
∎ Take ownership, document, and escalate complex issues to the development team.
∎ Contribute to knowledge base articles and troubleshooting guides.
∎ Collaborate with developers to improve plugin stability and functionality.
∎ Stay up to date with WordPress trends and best practices.

Compensation & Other Benefits:
∎ Work in a flat organization where your voice is always heard.
∎ Provident fund & Gratuity.
∎ Medical fund & having corporate deals with multiple hospitals.
∎ Festival bonus: 2 (yearly)
∎ Performance & Referral bonus.
∎ Marriage bonus and leave.
∎ Parental bonus and leave.
∎ Casual, sick, annual & bereavement leave.
∎ Yearly annual & family tour.
∎ Quarterly team outings.
∎ Carry forward leave.
∎ Support Stipend. (For Net Bill)
∎ Monthly Gym allowance.
∎ Table Tennis.
∎ Knowledge sharing session.
∎ Training and learning materials to improve skills.
∎ Last but not the least, WorldClass Work Environment.
∎ Work in a flat organization where your voice is always heard.
∎ Provident fund & Gratuity.
∎ Medical fund & having corporate deals with multiple hospitals.
∎ Festival bonus: 2 (yearly)
∎ Performance & Referral bonus.
∎ Marriage bonus and leave.
∎ Parental bonus and leave.
∎ Casual, sick, annual & bereavement leave.
∎ Yearly annual & family tour.
∎ Quarterly team outings.
∎ Carry forward leave.
∎ Support Stipend. (For Net Bill)
∎ Monthly Gym allowance.
∎ Table Tennis.
∎ Knowledge sharing session.
∎ Training and learning materials to improve skills.
∎ Last but not the least, WorldClass Work Environment.

Workplace:
∎ Work from home

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Apply Procedure:

Hard Copy:
∎ Please Apply through - https://lounge.wedevs.com/job/support-engineer-wordpress-remote/

Company Information:
∎ weDevs
∎ Level 03 & 04, House 1005 & 1007, Road 09, Avenue 11, Mirpur DOHS, Dhaka-1216
∎ https://wedevs.com/
∎ weDevs is a software development company with a primary focus on designing and developing WordPress plugins. weDevs has over 90K+ customers in more than 160 countries around the world and is committed to developing world-class products that ensure the best user experience and top quality. Currently, we are a family of 100+ members with a dream of making WordPress better for everyone.

Address::
∎ Level 03 & 04, House 1005 & 1007, Road 09, Avenue 11, Mirpur DOHS, Dhaka-1216
∎ https://wedevs.com/
∎ weDevs is a software development company with a primary focus on designing and developing WordPress plugins. weDevs has over 90K+ customers in more than 160 countries around the world and is committed to developing world-class products that ensure the best user experience and top quality. Currently, we are a family of 100+ members with a dream of making WordPress better for everyone.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 11 Apr 2025

Category: IT/Telecommunication