Support Engineer (WordPress)

Job Description

Title: Support Engineer (WordPress)

Company Name: Arraytics

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ This position is not for any Fresher. - Preferably CSE Background.
∎ Educational qualifications may be compromised for people with at least 2+ years of experience.

Job Responsibilities:
∎ Provide timely and professional technical support to clients using WordPress products.
∎ Diagnose and troubleshoot technical issues reported by clients, escalating to the appropriate teams if necessary.
∎ Guide clients through the resolution process, ensuring clear and concise communication.
∎ Collaborate with cross-functional teams to address complex technical challenges and deliver comprehensive solutions.
∎ Contribute to the development and maintenance of support documentation, including FAQs, knowledge base articles, and tutorials.
∎ Stay up-to-date with the latest trends and best practices in WordPress development and support.
∎ Proactively identify opportunities to enhance the customer experience and improve support processes.
∎ Manage and prioritize support tickets and ensure adherence to defined service level agreements (SLAs).

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 8 Sep 2023

Company Information:
∎ 6 Sep 2023
∎ Arraytics

Category: IT/Telecommunication

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