Support Engineer (Home)

Job Description

Title: Support Engineer (Home)

Company Name: Cyber Net Communications

Vacancy: 10

Age: 22 to 24 years

Job Location: Dhaka (Savar)

Salary: Tk. 15000 - 22000 (Monthly)

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP
• Freshers are also encouraged to apply.

• Diploma in Engineering in Computer Science & Engineering
• Bachelor of Science (BSc) in Computer Science & Engineering

• 1 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP
• Freshers are also encouraged to apply.

• Age 22 to 24 years
• Only Male

• Clear understanding of IP addressing, Subnet, Gateway, DNS, TCP/IP.

• Familiarity with OLT, ONU/ONT, optical power (Rx/Tx levels), and basic splicing concepts.

• Basic knowledge of MikroTik RouterOS or similar router interfaces (PPPoE, DHCP, LAN setup).

• Ability to use cable testers, optical power meters, and laptop for on-site diagnostics.

• Good communication skills in Bangla and basic conversational English.

• Must be proficient in motorcycle riding.

• Must be willing to work in rotating shifts (morning, evening, night), including weekends and public holidays

• Visit customer homes to install and configure internet service, routers, ONUs/ONTs, Wi-Fi extenders, and other networking equipment.

• Set up and troubleshoot home Wi-Fi networks, LAN connections, IPTV, and other connected devices within the customer's home.

• Diagnose and resolve technical problems like slow speeds, no connection, packet loss, or Wi-Fi dead zones directly at the customer's location.

• Educate customers on basic device usage, Wi-Fi password management, and simple self-service troubleshooting steps.

• Test and verify that installed services deliver the promised speed and reliability.

• Work with the central NOC team or senior engineers for complex issues. Escalate major faults with detailed documentation.

• Update daily task logs and service reports for all on-site visits