Network /Support Engineer (Level-02)

Job Description

Title: Network /Support Engineer (Level-02)

Company Name: Antaranga Dot Com Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Tk. 20000 - 30000 (Monthly)

Experience: --

Published: 2026-10-01

Application Deadline: 2026-10-10

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Description: Support Engineer Level 02

We are seeking a Support Engineer Level 02 to manage complex network issues, maintain critical infrastructure and ensure stable, reliable network operations. The role involves advanced troubleshooting, network optimization and ownership of incidents escalated by the L1 NOC team. The engineer will also coordinate service restoration, conduct root-cause analysis and implement improvements to network performance, security and scalability.

Key Responsibilities

• Perform advanced troubleshooting of routing, switching, BGP, VLAN, PPPoE, RADIUS and connectivity issues across core and access networks.

• Configure, manage and optimize MikroTik routers, BGP configurations, switches, OLTs/ONUs and critical network infrastructure.

• Monitor network stability, performance, redundancy and uptime, implementing preventive measures to minimize disruptions.

• Investigate outages, packet loss, latency and bandwidth issues to identify root causes and implement lasting solutions.

• Review and validate network configurations and proposed changes before implementation on critical infrastructure.

• Lead the resolution of major outages and take ownership of complex incidents escalated by the L1 NOC team.

• Coordinate with vendors, upstream providers, IIG/ISP partners and internal teams to resolve technical issues and restore services.

• Plan and execute maintenance, upgrades and configuration changes with minimal service disruption.

• Recommend capacity and infrastructure improvements to support network reliability and scalability.

• Maintain accurate network topology diagrams, configuration records, incident reports and technical documentation.

• Conduct root-cause analysis for major or recurring incidents and prepare technical reports.

• Support network security, access control and compliance with operational standards.

• Participate in planned maintenance and critical incident response during off-peak or night hours, as required.