Senior Executive/Assistant Manager - Solution & Onsite Support

Job Description

Title: Senior Executive/Assistant Manager - Solution & Onsite Support

Company Name: BRACNet Limited

Vacancy: --

Age: 22 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 4 to 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor of Science (BSc) in Computer Science & Engineering, Electronics and Telecommunication Engineering
• Master of Business Administration (MBA)

• 4 to 8 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age 22 to 32 years

Skills & Competencies:

• Strong knowledge of LAN/WAN, Wi-Fi, routers, switches, and enterprise networking.

• Hands-on expertise in network installation, configuration, troubleshooting, and maintenance.

• Knowledge of Internet connectivity, last-mile networks, and client-premises equipment (CPE).

• Ability to diagnose and resolve network connectivity, hardware, and device-related issues.

• Good understanding of TCP/IP, DNS, DHCP, VLAN, NAT, routing, and basic network security.

• Strong problem-solving and analytical skills with the ability to handle technical escalations.

• Ability to perform site surveys, feasibility assessments, network planning, and deployment support.

• Familiarity with network monitoring, preventive maintenance, and performance optimization.

• Strong coordination skills for working with NOC, Transmission, Core Network, and other technical teams.

• Willingness and flexibility to work in rotating shifts, including nights, weekends, and holidays.

1. Install, configure, and maintain client network solutions, including internet connectivity, routers, switches, LAN/Wi-Fi, and enterprise network setups at onsite locations.

2. Troubleshoot and resolve client-side, last-mile, and device-related connectivity issues, ensuring minimal downtime and adherence to SLA commitments.

3. Handle service provisioning, new client onboarding, network expansion, migration, and upgrade activities in coordination with internal teams.

4. Work closely with NOC, Transmission, Core Network, Presales, and other technical teams to diagnose and resolve complex technical issues and escalations.

5. Conduct site surveys, feasibility checks, and technical assessments, and provide recommendations for new deployments, upgrades, and network improvements.

6. Lead onsite implementation activities and ensure projects are completed within the agreed timeline, technical standards, and quality requirements.

7. Monitor the performance and stability of client networks and identify potential issues through regular checks and preventive maintenance.

8. Maintain accurate technical documentation, including service reports, site visit logs, configuration details, network diagrams, and client feedback.

9. Ensure proper installation standards, safety compliance, and quality of service delivery during onsite operations.

10. Provide professional and timely communication to clients, ensuring customer satisfaction and effective relationship management.

11. Coordinate with vendors, contractors, and relevant stakeholders for equipment installation, maintenance, and troubleshooting activities when required.

12. Provide technical guidance and support to junior team members and assist in resolving escalated onsite issues.

13. Prepare regular operational reports, issue summaries, and service updates for management and relevant stakeholders.

14. Escalate critical issues proactively and follow through until resolution, ensuring proper communication and transparency with all stakeholders.

15. Identify recurring technical issues and recommend corrective or preventive actions to improve network reliability and service quality.

• T/A,Mobile bill,Profit share,Provident fund,Weekly 2 holidays,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2