Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Cyber Net Communications
Vacancy: 5
Age: At least 20 years
Job Location: Dhaka (Savar)
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP
Published: 2026-10-01
Application Deadline: 2026-10-11
Education:
- Diploma in Computer in Computer Science & Engineering
- Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP
Skills Required: CCNA (Cisco Certified Network Associate),MTCNA
Additional Requirements:
- Age At least 20 years
- Only Male
Networking Fundamentals IP addressing, Subnetting, Gateway, DNS, TCP/IP concepts.
Routing & Switching Basics: Familiarity with MikroTik RouterOS,Switching and OLT.
Basic knowledge of GPON/EPON, OLT, ONU/ONT devices.
Good communication skills in Bangla and basic English
Responsibilities & Context:
Attend customer complaints via phone, email, ticketing system, or live chat and provide first-level support
Ensure customer satisfaction and maintain service quality
Handle incoming inquiries from prospective and existing clients professionally
Diagnose and resolve internet connectivity issues: slow speed, no connection, packet loss, etc.
Monitor ISP network, Fiber Optic Network, and different OLT brands to ensure uptime
Coordinate with senior engineers and the NOC team for issue escalation and resolution
Prepare accurate and timely reports on customer issues and resolutions
Must be willing to work in rotating shifts (morning, evening, night), including weekends and public holidays
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
