Sr. Manager/ Manager - Sales Operation

Job Description

Title: Sr. Manager/ Manager - Sales Operation

Company Name: Sheba Digital PLC

Vacancy: 1

Age: Na

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): Telecommunication, Training Institutes, Software Company, IT Enabled Service, Group of Companies

• Bachelor/Honors

• 7 to 10 years
• The applicants should have experience in the following business area(s): Telecommunication, Training Institutes, Software Company, IT Enabled Service, Group of Companies

Ø  Bachelor’s in Business, Marketing or related field.

Ø  7–10 years’ experience in sales operations/planning/analytics.

Ø  education or tech sector exposure in Bangladesh is a plus.

Ø  Strong understanding of local market trends and customer behavior.

Ø  Excellent communication in Bangla and English.

Functional / Technical Competencies: 

Ø  Sales operations management & pipeline tracking

Ø  Sales analytics, forecasting, and reporting

Ø  Proficiency in CRM systems (Salesforce, HubSpot, Zoho)

Ø  Data analysis & visualization (Excel, Power BI, Tableau etc)

Ø  KPI measurement & performance monitoring

Ø  Process design, automation and SOP development 

Behavioral Competencies: 

Ø  Leadership

Ø  Analytical thinking

Ø  Communication

Ø  Collaboration

Ø  Adaptability

Ø  Strategic mindset

Ø  Strategy & Go-to-Market Planning

· Break down the market by district, upazila, school type, size and fees range to identify which territories have the highest potential.

· Plan and manage sales coverage models for PIPs, making sure visit frequency and catchment mapping drive maximum efficiency.

· Set sales targets and design incentive plans that motivate the team while staying aligned with overall business goals.

· Keep improving core sales activities such as prospecting, scheduling demos, managing trials, setting pricing guidelines and handling objections.

· Work closely with all sales channels during the monthly sales reforecast process to ensure the business plan is on track.

Ø  Sales Analytics & Performance Management

· Oversee the full sales cycle, from lead to activation and analyze metrics like win rates, cycle time and pipeline flow to spot improvements.

· Prepare weekly and monthly forecasts by area and PIPs, using data models to sharpen accuracy.

· Review KPIs (such as meetings per week, demo-to-close ratios and response times) and give practical recommendations to management.

· Share monthly performance reviews for individual salespeople, highlighting both opportunities and risks.

· Produce monthly revenue reports by product and provide data inputs for strategic planning.

· Keep a close eye on sales activity trends and flag risks, market shifts or performance gaps that need leadership attention.

Ø  Sales Operations & Enablement

· Maintain and optimize the CRM system to streamline sales workflows and ensure reliable data capture.

· Build automated reports and dashboards, while also preparing ad hoc (need & demand) analyses when needed to give visibility into performance and trends.

· Put in place clear standards for recording sales data (lead source, stage, reason for loss, school type, etc.) to keep data consistent.

· Create smooth handover processes between Sales, Implementation and Customer Success, tracking activation speed and early adoption.

· Manage pricing approvals, discounts and monitor CAC (Customer Acquisition Cost) and payback for each region.

· Lead the creation of a unified sales planning and reporting system, using automation to streamline processes and ensure consistency across the organization.

· Support internal teams by designing and delivering the reports they need.

· Provide operational support for achieving business plans by handling sales reporting, statistics, and sales administration across revenue streams

Ø  Business Reviews

· Run weekly and monthly business reviews with leadership, presenting clear scorecards that show performance, risks, and next steps.

· Track and evaluate sales experiments (scripts, offers, campaigns), scaling up what works best.

· Keep an eye on competitors and gather market intelligence to sharpen messaging, pricing, and sales strategy.

• Mobile bill,Tour allowance,Weekly 2 holidays
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2