Sr. Executive/Asst. Manager, Customer Care & Recovery
Job Description
Title: Sr. Executive/Asst. Manager, Customer Care & Recovery
Company Name: Oriental Group
Vacancy: --
Age: 30 to 45 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 8 years
- The applicants should have experience in the following business area(s): Real Estate
Published: 2026-01-04
Application Deadline: 2026-02-03
Education:
- Master of Business Administration (MBA)
- Masters
Requirements:
- At least 8 years
- The applicants should have experience in the following business area(s): Real Estate
Skills Required:
Additional Requirements:
- Age 30 to 45 years
Responsibilities & Context:
Customer Care Management
- Ensure high-quality customer service standards.
- Handle escalated customer complaints and ensure effective and timely resolution.
- Maintain regular communication with customers regarding service issues, billing and payment matters.
Recovery & Collection Management
- Monitor customer outstanding balances and ensure timely follow-up for payment recovery.
- Coordinate with customers to negotiate payment schedules and settlements when required.
- Prepare and execute recovery plans to reduce overdue receivables.
- Ensure compliance with company policies and legal guidelines during recovery activities.
- Liaise with legal, sales, and accounts departments for critical recovery cases.
Reporting & Documentation
- Prepare daily, weekly, and monthly recovery and customer service reports.
- Maintain accurate records of customer interactions, complaints, and payment commitments.
- Analyze recovery trends and recommend corrective actions to management.
Coordination & Compliance
- Coordinate with Sales, Accounts, and Production departments for smooth service delivery and recovery.
- Coordinate with Engineering department and Customer.
- Ensure compliance with internal controls, audit requirements, and regulatory standards.
- Support management in developing policies related to customer care and credit recovery.
- Any other responsibilities assigned by the management.
Job Other Benifits:
- T/A,Mobile bill
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
