Software Support Engineer
Job Description
Title: Software Support Engineer
Company Name: Systech Digital Limited
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in Engineering (BEngg) in Computer Science & Engineering
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Engineering Firms, IT Support Service, Software Industry, Technical Support Engineer
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Taking ownership of customer issues reported and seeing problems through to resolution.
∎ Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
∎ Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
∎ Research and identify solutions to software and hardware issues.
∎ Diagnose and troubleshoot technical issues, including network configuration.
∎ Ask customers targeted questions to quickly understand the root of the problem.
∎ Track computer system issues through to resolution, within agreed time limits.
∎ Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
∎ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
∎ Provide prompt and accurate feedback to customers.
∎ Refer to internal database or external resources to provide accurate tech solutions.
∎ Ensure all issues are properly logged.
∎ Prioritize and manage several open issues at one time.
∎ Follow up with clients to ensure their systems are fully functional after troubleshooting.
∎ Prepare accurate and timely reports.
∎ Document technical knowledge in the form of notes and manuals.
∎ Maintain jovial relationships with clients.
Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
∎ Hands-on experience with Windows OS environments.
∎ Must have experience with SQL Query.
∎ Good understanding of computer systems, mobile devices and other tech products.
∎ Ability to diagnose and troubleshoot basic technical issues.
∎ Familiarity with software’s for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. (eg. TeamViewer, Ammyy, AnyDesk etc)
∎ Excellent problem-solving and communication skills.
∎ Ability to provide step-by-step technical help, both written and verbal.
∎ Excellent presentation & analytical skill.
∎ Excellent communication skill (written & spoken) both in Bengali and English.
∎ Excellent interpersonal skills, strong sense of self-motivation & Punctual.
∎ Can do attitude who can take challenge.
∎ Smart & Pleasant personality.
∎ Able to take decision in complex situation while ensuring compliant work flow of the respective department.
∎ Must have a creative approach to solving problems.
∎ Energetic, Dedicated, well-organized, can work independently and team environment.
∎ Having knowledge to work for Garments Industries, Owner’s association and Government sector will be an added advantage.
Salary: Tk. 15000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2
∎ Yearly Tour in Home or Abroad.
∎ Yearly casual & medical leave
∎ Others Benefit as per the rules & regulation of the company
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Mar 2022
Company Information:
∎ 22 Feb 2022
∎ Systech Digital Limited
∎ Address : House 21, Road 31, Sector 7, Uttara
∎ Web : www.systechdigital.com
∎ Business : Leading Software Development Company in Bangladesh
Category: IT/Telecommunication
: Systech Digital Limited is an equal opportunity employer. We are requesting candidates to apply for this position who has proven track records in software support AND also has working experience in team management. Send your CV to [email protected] with reference subject “SDL/REQ/DEV/Support/04/01” only if you think you are the right one for this position.
Source: bdjobs.com
Deadline Expired on 24th Mar 2022
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