Job Description

Title: Software Support Engineer

Company Name: Systech Digital Limited

Vacancy: 3

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BSC/MSC in Computer Science/Applied Physics/EEE/ICE/ETE or Related discipline from any reputed university.

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): IT Support Service
∎ The applicants should have experience in the following business area(s): Engineering Firms, Software Company
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Taking ownership of customer issues reported and seeing problems through to resolution.
∎ Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
∎ Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
∎ Research and identify solutions to software and hardware issues.
∎ Diagnose and troubleshoot technical issues, including network configuration.
∎ Ask customers targeted questions to quickly understand the root of the problem.
∎ Track computer system issues through to resolution, within agreed time limits.
∎ Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
∎ Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
∎ Provide prompt and accurate feedback to customers.
∎ Refer to internal databases or external resources to provide accurate tech solutions.
∎ Ensure all issues are properly logged.
∎ Prioritize and manage several open issues at one time.
∎ Follow up with clients to ensure their systems are fully functional after troubleshooting.
∎ Prepare accurate and timely reports.
∎ Document technical knowledge in the form of notes and manuals.
∎ Maintain jovial relationships with clients.

Additional Requirements:
∎ Age 23 to 30 years
∎ Both males and females are allowed to apply
∎ Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
∎ Ability to create test cases from the requirement.
∎ Ability to perform functional/nonfunctional testing in solutions.
∎ Hands-on experience with Windows OS environments.
∎ Experience with website development, HTML, and SQL is a must.
∎ Good understanding of computer systems, mobile devices, and other tech products.
∎ Ability to diagnose and troubleshoot basic technical issues.
∎ Familiarity with software for remote control, desktop sharing, online meetings, web conferencing, and file transfer between computers. (e.g. TeamViewer, Ammyy, AnyDesk, etc.)
∎ Excellent problem-solving and communication skills.
∎ Ability to provide step-by-step technical help, both written and verbal.
∎ Excellent presentation & analytical skill.
∎ Excellent communication skills (written & spoken) both in Bengali and English.
∎ Excellent interpersonal skills, a strong sense of self-motivation & Punctual.
∎ Can do attitude who can take the challenge.
∎ Smart & Pleasant personality.
∎ Able to take a decision in a complex situation while ensuring compliant workflow of the respective department.
∎ Must have a creative approach to solving problems.
∎ Energetic, Dedicated, well-organized, can work independently and team environment.
∎ Having the knowledge to work for Garments Industries, Owner’s associations, and the Government sector will be an added advantage.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2
∎ Yearly Tour at Home or Abroad.
∎ Yearly casual & medical leave
∎ Others Benefit as per the rules & regulations of the company

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 Mar 2023

Company Information:
∎ 1 Feb 2023
∎ Systech Digital Limited
∎ Address : Level 4, House 1, Road 16, Sector 7, Uttara, Dhaka 1230, Bangladesh
∎ Web : www.systechdigital.com
∎ Business : Leading Software Development Company in Bangladesh

Category: IT/Telecommunication

: Systech Digital is an equal-opportunity employer. We are requesting candidates to apply for this position who has proven track records in Software Support AND also has working experience in team management. Send your CV to [email protected] only if you think you are the right one for this position.

Source: bdjobs.com

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