Service Manager

Job Description

Title: Service Manager

Company Name: Best Electronics Limited

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Garments, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies, Plastic/ Polymer Industry, Food (Packaged)

• Bachelor/Honors
• Diploma

• Bachelor’s degree or Diploma in Electronics, Electrical, Mechanical Engineering, or a related field.

• 5 to 8 years
• The applicants should have experience in the following business area(s): Garments, Agro based firms (incl. Agro Processing/Seed/GM), Electronic Equipment/Home Appliances, Group of Companies, Plastic/ Polymer Industry, Food (Packaged)

• 5–8 years of experience in after-sales service, preferably in electronics or home appliances.

• Proven experience in managing service teams and customer service operations

Skills & Competencies

• Strong technical knowledge of electronics and home appliances.

• Excellent leadership and people-management skills.

• Customer-focused mindset with strong problem-solving ability.

• Good communication and negotiation skills.

• Proficiency in service management software and MS Office.

Job Summary

The Service Manager is responsible for leading and managing the after-sales service operations for electronics and home appliances. This role ensures high-quality customer service, efficient service center operations, effective technician management, and continuous improvement of service performance to enhance customer satisfaction and brand reputation.

Department: After-Sales / Customer Service

Location: Head Office

Reports To: Head of Business

Key Responsibilities

• Service Operations

• Oversee daily service operations including installation, repair, maintenance, and warranty services.

• Ensure timely resolution of customer complaints and service requests.

• Monitor service turnaround time (TAT) and ensure adherence to company standards.

• Team Management

• Recruit, train, and supervise service engineers, technicians, and support staff.

• Assign jobs, manage schedules, and evaluate team performance.

• Conduct regular training on new products, troubleshooting, and service best practices.

• Customer Satisfaction

• Handle escalated customer issues and ensure satisfactory resolution.

• Implement customer feedback systems and improve service quality.

• Maintain strong relationships with key customers and dealers.

• Inventory & Spare Parts

• Manage spare parts inventory and ensure availability of critical components.

• Coordinate with warehouse and procurement teams to avoid service delays.

• Control service costs and minimize wastage.

Vendor & Dealer Coordination

• Coordinate with authorized service centers, dealers, and third-party service providers.

• Ensure compliance with company policies and service standards.

Reporting & Compliance

• Prepare service performance reports (monthly/weekly).

• Ensure compliance with safety, warranty, and regulatory requirements.

• Support audits and quality checks when required.

What We Offer

• Competitive salary and benefits

• Career growth opportunities

• Training and skill development