Service Engineer / Sr. Engineer - MFP, Photocopier, Printer (Kyocera, Epson, Pantum & Multi-brand)
Job Description
Title: Service Engineer / Sr. Engineer - MFP, Photocopier, Printer (Kyocera, Epson, Pantum & Multi-brand)
Company Name: Excel Technologies Ltd.
Vacancy: --
Age: At least 25 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
Published: 2024-09-14
Application Deadline: 2024-09-30
Education:
Diploma / B.Sc. in Electrical / Electronic / Mechanical / Computer Science Engineering
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
Skills Required: Effective technical and problemsolving skills,IT product Knowledge,Service and Support
Additional Requirements:
- Age At least 25 years
Minimum 2-3 years of experience in Printing / Photocopiers Division
Responsibilities & Context:
Provide technical support for photocopiers and printers as per customer-specific SLAs. Handle on-site diagnostics, repairs, and installations.
Must have experience in field support and Managed Print Services (MPS), including troubleshooting and maintenance of multi-brand printers and MFPs.
Follow up on repeat calls and implement solutions to permanently resolve recurring issues.
Manage parts requisitions and maintain accurate inventory records for assigned machines, including field "trunk stock."
Perform routine maintenance and repairs on MFPs, photocopiers, and printers to ensure optimal performance and customer satisfaction.
Communicate service status and updates to customers, addressing any additional concerns they may have with the product.
Lead a small team, manage service distribution, and complete necessary training on the latest MFP and printer technologies.
Complete all service call documentation, including invoices and reports, and maintain daily service tracking.
Ensure timely collection of payments and follow up on outstanding invoices according to the customer’s payment terms.
Provide support to the sales team with leads, technical advice, and identifying problem accounts during service calls.
Job Other Benifits:
- T/A,Mobile bill,Provident fund
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
After completing the probation period salary will be revised based on performance.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
