Senior Officer – Global Shared CRM Support (Salesforce Admin)

Job Description

Title: Senior Officer – Global Shared CRM Support (Salesforce Admin)

Company Name: Save the Children

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Bachelor/Honors

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

• At least 3 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• 3 years experience with Salesforce Adminstration for users at any large international/global enterprise anywhere in the world.

• User and License Management: Experience in all aspects of user and license management, encompassing new user setup, deactivation, roles, profiles, permissions, public groups, and sharing rule management

• Platform Roadmap Creation and Stakeholder Liaison: Experience in creating platform roadmaps and defining priorities. A proven track record of effectively liaising with a diverse range of stakeholders, ensuring their needs and expectations are met

• Data Quality Management: Experience in data quality management. Expertise in using deduplication tooling and implementing data management rules and automation to maintain data integrity

• Proactive System Maintenance: Experience in proactive system maintenance, including conducting security reviews, release updates, health checks, and optimizers to ensure system robustness and reliability

• DevOps/Release Management: Experience in DevOps and release management practices. Ability to manage the deployment pipeline and ensure efficient and secure releases of updates and new features

• User Support and Training: Proficient experience in managing user support tickets, providing timely and effective solutions to user issues. Experience in delivering new user onboarding training, as well as ongoing training and developing comprehensive technical documentation. Exceptional ability to explain complex technical and non-technical information clearly and succinctly to individuals at all levels of seniority. Possesses strong interpersonal and communication skills, fostering a collaborative and inclusive environment

• Experience in IT Development: A foundation of experience in IT development roles, showing an understanding of the development lifecycle and how it underpins system support and growth

• Non-profit sector knowledge/experience (especially international development projects) is desired

• It is desired to have the knowledge of a second language – French, Spanish or Arabic

• The role is required to work in North American time zone (BD time 1800 to 0100) from Monday to Friday.

Save the Children invites applications for the above-mentioned position. We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Contract Type: Fixed Term Regular (5 years)

Team purpose

In Save the Children, we currently have a diverse landscape of Customer Relationship Management (CRM) platforms in use. The Global Shared CRM Project, for fundraising is developing a Global Shared CRM Product via Salesforce Non-Profit Cloud for the benefit of our global movement.

The Global Shared CRM Product streamlines and offers a standardised core CRM solution for fundraising, via a Managed Package, increasing accessibility to our fundraising entities across the movement. While accelerating our abilities to implement CRM, it is the intention that the Global Shared CRM Product will help members maximise their ability to interact with their donors and enhance our global fundraising capabilities while promoting collaboration and harmonisation.

The Global Shared CRM Product will be deployed to its first Member organisations in 2026 and beyond, in line with an evolving deployment roadmap and in parallel to designing and developing its 3rd release.

The Opportunity

We are looking for a proactive system admin who can develop deep understanding of the end-to-end system functionality, manage and enhance our platform and provide system support to deployed members. The System Administrator will take action in supporting tickets, helping support users to resolve problems, deliver user training, design and deliver system solutions for members in line with best practices.