Senior Officer, ERP Support, Microfinance Programme
Job Description
Title: Senior Officer, ERP Support, Microfinance Programme
Company Name: BRAC
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelors in CSE/ IT/ EEE or any other relevant subject from any recognised university/ institution.
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ BRAC is an international development organization founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realize potential.
∎ BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably. Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ JOB PURPOSE: The purpose of this role will be to streamline & stabilize new and existing enterprise products and services, by ensuring software support for a wide range of field staff of the BRAC Microfinance Programme. This role will be responsible for Software & App Support, Vendor Management, UAT, Training & Onboarding to ensure smooth technical operation to support Microfinance`s vision of secured and reliable digital adaptation of 8.2 million clients. Assist in managing & supporting enterprise level software applications while following approved processes, procedures and involving related stakeholders, vendors & partners.
∎ SAFEGUARDING RESPONSIBILITIES
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Location: BRAC Field Office
Job Responsibilities:
∎ Participate in supporting the deployment and rollout of new products and services with various activities like doing UAT, piloting and rollout, training of trainers (TOT), and developing and circulating user manuals.
∎ Manage support tickets on time and Idea generation to reduce support tickets & vendor dependency.
∎ Provide proper training to end-users and develop training materials and provide to users.
∎ Manage support from vendors and partners by compliance with SLA. maintain and comply with KPI.
∎ Capture sound knowledge on cloud instances and monitor the server performance and take proactive initiative to minimize risk.
∎ Assist and participate in related cross-functional projects.
∎ Perform enterprise applications related business configurations.
Additional Requirements:
∎ Minimum 1 year of work experience is required.
∎ Knowledge of Software & Apps Support.
∎ Knowledge of Vendor/ Partner management.
∎ Communication skill.
∎ Critical Thinking and Analytical skills.
∎ Problem solving and Negotiation skills.
Compensation & Other Benefits:
∎ Performance bonus
∎ Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance, Maternity/ Paternity Leave, and others as per policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Dec 2023
Company Information:
∎ 21 Dec 2023
∎ BRAC
∎ Address : BRAC Centre, 75 Mohakhali, Dhaka-1212
Category: NGO/Development
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