Senior Manager - Services
Job Description
Title: Senior Manager - Services
Company Name: Esri South Asia Pte Ltd
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Science (MSc) in CSE, Geoinformatics or related
∎ Skills Required: Business Analytics, IT Enabled Service, Leadership and Good Communication, Solution and Service
Experience Requirements:
∎ At least 10 year(s)
∎ The applicants should have experience in the following area(s):
ArcGIS, Business Analytics, Information technology, Python 3, Software Development
∎ The applicants should have experience in the following business area(s):
IT Enabled Service, Software Company
Job Context:
∎ Esri Bangladesh is a fast-growing company that contributes to the country`s nation building efforts through geospatial technology and expertise. We deliver value to our clients through delivery of projects and services and training of users who rely on geospatial applications and enterprise systems to get their work done and solve problems.
∎ Our solutions are based on the ArcGIS platform, a world leading technology that helps our users perform spatial analytics, geodata management, manage enterprise workflows and data dissemination on apps, cloud-hosted and local systems.
∎ The company is part of a group of companies in Australia, Singapore, Malaysia and Indonesia that have a strong track record. With the geospatial domain set for tremendous growth and change in the years to come, Esri Bangladesh is well positioned to be a major contributor in the ever-growing and evolving GIS landscape.
Job Responsibilities:
∎ Strategic Planning and Execution
∎ 1. Identify and execute effective services programs, externally and within the Group that leverage on the Company's technology and services team skillset to contribute and grow the company's services and overall revenue and profit.
∎ 2. Set priorities, focus resources, and establish relevant productivity metrics to measure and achieve intended outcomes and results.
∎ 3. Implement plans to improve and maintain the complementary interaction between the company's portfolio of services.
∎ Leadership
∎ 1. Build and lead an effective Services Division, including key team leaders.
∎ 2. Provide critical support and effective empowerment to their direct reports, team leaders and team members.
∎ 3. Foster and facilitate cooperation and synergy between company departments.
∎ 4. Ensuring alignment with the company and the joint priorities of the wider Boustead Geospatial Group and Esri Inc.
∎ Customer/Market Growth and Retention
∎ 1. Stay abreast with technological developments and position service offerings and holistic solutions to value-add to clients' businesses and success.
∎ 2. Collaborate with sales team to win customers in strategic sectors and expand market share with appropriate commercial offerings.
∎ 3. Maintain relationships with senior levels of key clients and partners.
∎ 4. Maintain customer satisfaction levels.
∎ Operations and Processes
∎ 1. P/L accountability for the project implementation and managed services.
∎ 2. Enforce and leverage key processes (proposal process, resource utilization, service delivery and quality, etc.) to increase efficiency and client satisfaction.
∎ 3. Initiate and oversee processes improvements to raise productivity and quality of service.
∎ 4. Identify and understand business risks and effectively mitigate them.
∎ People Management
∎ 1. Establishing a successful hiring of the right candidates with a thorough understanding of overall services needs and business priorities.
∎ 2. Mentor, coach and nurture talent and skills of the team according to market needs.
∎ 3. Design and scope responsibilities for key roles.
∎ 4. Develop a strong bench of potential successors and next-line leaders.
∎ 5. Nurture and maintain healthy levels of staff engagement.
Additional Requirements:
∎ Age 35 to 50 years
∎ Both males and females are allowed to apply
∎ Language skill: Both English and Bangla
∎ Report writing skill in English
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Festival Bonus: 2
∎ Training and exchange working opportunity in Malaysia, Singapore, Australia, USA
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Jan 2023
Company Information:
∎ 12 Jan 2023
∎ Esri South Asia Pte Ltd
∎ Business : Software sales and marketing, professional services, capacity building and training, project development and implementation
Category: IT/Telecommunication
: Interested candidates are requested to submit their updated CV along with photograph and cover letter (mandatory) through email address [email protected] ( please write "[EBD] Senior Manager - Services" in the subject).
Source: bdjobs.com
Deadline Expired on 31st Jan 2023
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