Senior Executive – Visa and Ticketing

Job Description

Title: Senior Executive – Visa and Ticketing

Company Name: Mount 2 Ocean Travel & Tourism Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka (Shantinagar)

Salary: Negotiable

Experience: --

Published: 2026-06-20

Application Deadline: 2026-06-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Mount to Ocean Travel and Tourism Ltd. is looking for a proactive, detail-oriented, and experienced Senior Executive – Visa and Ticketing to join our growing team. In this role, you will be the backbone of our international travel operations, handling end-to-end flight reservations, complex ticketing requirements, and smooth visa processing. If you have a passion for the travel industry, excellent problem-solving skills, and a proven track record in travel operations, we want to hear from you!

Key Responsibilities

1. Flight Reservation & Ticketing Operations

• Manage end-to-end flight reservations, including creating PNRs, issuing, reissuing, voiding, and handling refunds using major GDS platforms (Amadeus, Sabre, and/or Galileo).

• Compute airfares efficiently, manage cancellations, and optimize route selections to provide cost-effective solutions for clients.

• Monitor airline circulars, policy updates, and travel regulations to ensure absolute compliance and zero processing errors.

• Coordinate with airline helpdesks and consolidators to secure competitive fares and resolve group booking queries.

2. Visa Processing & Documentation

• Oversee and manage the complete documentation and application lifecycle for tourist, business, and medical visas for various global destinations.

• Provide clear, accurate guidance to B2C and B2C clients regarding country-specific visa checklists, passport validity, and submission timelines.

• Efficiently coordinate with embassies, high commissions, and third-party visa application centers (such as VFS Global).

• Ensure strict confidentiality and highly secure management of customer passports and personal documents.

3. Client & Operations Support

• Promptly handle incoming inquiries via phone, email, or walk-ins regarding flight schedules, fares, and visa rules.

• Maintain precise daily records of bookings, invoices, and visa tracking logs to assist the accounts department.

Requirements & Qualifications

• Experience: Minimum 2 years of active experience in an IATA travel agency or travel operations role handling both ticketing and visa portfolios.

• Technical Skills: * Proven proficiency in at least one major GDS software (Amadeus, Sabre, or Galileo).

  • Good computer literacy, particularly in MS Excel, MS Word, and professional email correspondence.

• Education: Bachelor’s degree in any discipline. (Certifications in GDS or an IATA diploma will be given high preference).

• Soft Skills:

  • Strong verbal and written communication skills in both English and Bengali.

  • Ability to multi-task and work efficiently under pressure to meet tight embassy and ticketing deadlines.