Officer, Ticketing (Manpower Recruiting)

Job Description

Title: Officer, Ticketing (Manpower Recruiting)

Company Name: Munshi HR Solutions Ltd.

Vacancy: 1

Age: 25 to 40 years

Job Location: Dhaka (Vatara)

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agency, Manpower Recruitment, Group of Companies

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agency, Manpower Recruitment, Group of Companies

• Age 25 to 40 years

• Proficient in Amadeus, Galileo, Sabre, or other GDS ticketing systems.
• Strong knowledge of group ticketing, manpower deployment, and international travel procedures.
• Good negotiation skills with the ability to secure competitive airfares.
• Excellent planning, coordination, and organizational skills.
• Good command of spoken and written English, with the ability to communicate confidently with embassies, airlines, overseas clients, and government offices.
• Able to work independently and perform effectively under pressure.
• Strong decision-making and problem solving skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).

• Source, negotiate, and secure the most competitive individual and group airfares from airlines, travel agents, and consolidators.

• Differentiate between manpower travel and tourist travel to ensure the appropriate airfare, airline policies, and travel documentation are applied.

• Plan and issue flight bookings well in advance to obtain the best available fares while meeting deployment schedules.

• Identify cost-effective routing options, including connecting and re-routed flights, to minimize travel costs without affecting mobilization timelines.

• Monitor airline fare trends, seat availability, and promotional offers to maximize cost savings.

• Take full responsibility for candidate mobilization, including coordinating with associates/ agents, internal departments, and candidates to ensure timely flight arrangements and successful deployment.

• Conduct Pre-Departure Orientation (PDO) and provide candidates with complete travel instructions, flight itineraries, baggage allowances, airport procedures, and other deployment-related guidance.

• Liaise with embassies, visa application centers, airlines, and government authorities for document submission, passport collection, visa processing, and other travel-related requirements.

• Handle ticket issuance, rebooking, rerouting, cancellations, and refunds in accordance with airline policies.

• Ensure compliance with airline regulations, transit visa requirements, baggage allowances, and destination entry requirements.

• Coordinate closely with the Recruitment, Processing, and Marketing teams to ensure smooth and timely mobilization of candidates.

• Maintain accurate records of bookings, travel itineraries, ticketing expenses, and mobilization schedules.

• Build and maintain strong working relationships with airlines, travel partners, embassies, and overseas clients.