Airport Representative

Job Description

Title: Airport Representative

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-09-20

Application Deadline: 2026-10-19

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

About the Role
Q HOTEL Dhaka is seeking a polished and guest-focused Airport Representative to deliver the first and lasting impression of our luxury hotel. You will be the face of Q HOTEL at the airport, ensuring seamless, warm and personalized arrival and departure experiences for our valued guests.

Key Responsibilities

• Professionally represent Q HOTEL Dhaka at the airport and warmly welcome arriving guests.

• Monitor guest arrivals/departures and maintain an accurate, up-to-date airport transfer list.

• Track flight schedules, delays, cancellations and changes to ensure timely and smooth transfers.

• Identify and greet guests by name using hotel signage where required.

• Assist with luggage and coordinate with airport porters when necessary.

• Escort guests to hotel vehicles and ensure safe, comfortable transportation.

• Maintain close coordination with Front Office, Reservations, Concierge and Transport teams.

• Promptly communicate flight delays, no-shows, changes and special requests to the hotel.

• Verify guest names, booking details and transfer arrangements before departure.

• Ensure all transfers meet Q HOTEL’s high service standards and approved schedules.

• Maintain accurate records of arrivals, departures, transfers and related costs.

• Provide guests with clear information about hotel facilities, services and local transportation.

• Handle guest enquiries and minor concerns professionally; escalate when necessary.

• Deliver personalized service for VIP and special-arrival guests.

• Coordinate with drivers to ensure vehicles are clean, safe and presented to hotel standards.

• Assist with last-minute transportation arrangements.

• Maintain professional relationships with airport personnel and transport partners.

• Strictly follow all airport security regulations and hotel procedures.

• Prepare daily reports and ensure smooth handover information.

• Report lost luggage, incidents or irregularities immediately to the relevant department.

• Perform any other duties assigned by the Front Office Manager / Duty Manager / Chief Concierge.

Attractive salary and benefits package commensurate with qualifications and experience, plus the opportunity to be part of a prestigious five-star hotel team in Dhaka.