Security Supervisor

Job Description

Title: Security Supervisor

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: 30 to 55 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

Diploma or certificate in Security Management, Hospitality, Criminal Justice or a related field

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Age 30 to 55 years

• Experience with an international hotel brand will be an added advantage

• Previous supervisory experience is preferred.

• Knowledge of CCTV surveillance, access control and basic security systems.

• Knowledge of fire safety, emergency response and evacuation procedures.

• Good observation and reporting skills.

• Strong leadership and team-management abilities.

• Good communication and interpersonal skills.

• Physically fit and able to work shifts, weekends and public holidays.

• High level of integrity, discipline and confidentiality.

• Ability to remain calm and professional during emergencies

The Security Supervisor to supervise the hotel's daily security operations and Security team. The position will ensure the safety and security of guests, employees, hotel property and assets while maintaining effective security procedures, patrols, access control, surveillance and emergency response

Responsibilities:

• Develop, implement and maintain comprehensive hotel security policies, procedures and SOPs.

• Lead and supervise the hotel's Security team and ensure effective deployment across all areas of the property.

• Maintain 24-hour security coverage and ensure appropriate security presence throughout the hotel.

• Protect guests, employees, hotel property, equipment, cash and other assets from theft, loss, damage and unauthorized access.

• Monitor CCTV, access-control systems, fire and life-safety systems and other security equipment.

• Control access to guest areas, back-of-house areas, service entrances, staff entrances and restricted areas.

• Conduct regular security inspections and identify potential risks and vulnerabilities.

• Investigate security incidents, theft, accidents, disturbances, complaints and suspected misconduct.

• Prepare detailed incident reports and submit them to the General Manager / management as required.

• Maintain close coordination with local police, fire services, emergency services and other relevant authorities.

• Develop and maintain emergency response procedures for fire, medical emergencies, evacuation, bomb threats, natural disasters and other incidents.

• Conduct regular fire drills, emergency drills and security training for employees.

• Ensure proper key and access-card control throughout the hotel.

• Monitor and control vehicle and visitor access to the property.

• Establish procedures for handling lost and found items and ensure proper documentation.

• Support the hotel in maintaining effective cash, asset and loss-prevention controls.

• Monitor suspicious activities and take appropriate preventive action.

• Review security arrangements for VIPs, high-profile guests, major events, conferences and functions.

• Coordinate with Front Office regarding guest safety, suspicious persons and unusual incidents.

• Work closely with HR regarding employee security matters and workplace incidents.

• Conduct regular patrols and security checks of guest rooms, public areas, back-of-house areas, parking areas and external property.

• Ensure compliance with local laws, fire and life-safety regulations and hotel standards.

• Maintain security logs, occurrence books, incident records and other required documentation.

• Investigate and report any breach of security procedures immediately.

• Recommend improvements to security systems, equipment, staffing and procedures.

• Conduct regular risk assessments and implement appropriate preventive measures.

• Ensure all Security team members are properly trained, groomed and professionally presented.

• Promote a culture of safety, security, vigilance and professional guest service.

As per Q Hotel Dhaka’s benefits policy.