Visa Processing Executive- Ticketing & Reservation

Job Description

Title: Visa Processing Executive- Ticketing & Reservation

Company Name: MENARAT TOURS & TRAVELS

Vacancy: --

Age: 30 to 40 years

Job Location: Dhaka

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup, Transport Startup, Airport Service

• Bachelor/Honors

• Bachelor’s degree in any discipline.

• Relevant professional training in Travel & Tourism, Visa Processing or Immigration Services will be an advantage.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup, Transport Startup, Airport Service

• Age 30 to 40 years

• 3–5 years of relevant experience in Visa Processing, Travel Agency or Tours & Travels.

• Candidates with strong practical knowledge of visa processing and documentation will be preferred.

• Experience handling multiple countries and visa categories will be an advantage.

• Experience with GDS systems such as Amadeus, Sabre or Galileo will be preferred.

• Candidates with strong practical knowledge of airline reservation and ticketing may be considered.

Required Skills

• Strong knowledge of visa processing and documentation.

• Good understanding of embassy/VFS/VAC procedures.

• Excellent client handling and communication skills.

• Good command of both Bangla and English.

• Strong attention to detail and document-checking ability.

• Good computer, email and internet skills.

• Ability to work under pressure and meet deadlines.

• Professional, honest, organized and responsible attitude.

• Good knowledge of airline reservation and ticketing procedures.

• Practical knowledge of GDS and ticketing systems.

• Good understanding of fare rules, re-issue, cancellation and refund procedures.

• Excellent customer service and communication skills.

• Good command of Bangla and English.

• Good computer and email skills.

• Strong attention to detail and accuracy.

• Ability to work under pressure and meet deadlines.

• Honest, responsible, punctual and professionally presentable.

Job Description

Menarat Tours & Travels is looking for an experienced, responsible and customer-focused Visa Expert to handle visa consultation, application processing and client communication for different countries.

Job Responsibilities

• Provide professional consultation to clients regarding visa requirements, procedures and documentation.

• Handle visa applications for tourist, student, business and other relevant visa categories.

• Check and verify client documents to ensure accuracy and completeness.

• Prepare and organize visa application forms and supporting documents.

• Guide clients regarding embassy, VFS, VAC and other visa submission procedures.

• Maintain regular follow-up with clients regarding application status.

• Communicate with embassies, visa application centers and relevant authorities when required.

• Keep updated with visa rules, documentation requirements, appointment systems and policy changes.

• Identify documentation gaps and guide clients on necessary corrections.

• Maintain proper records of applications, submissions, approvals and refusals.

• Coordinate with the Sales and Ticketing teams to provide complete travel solutions.

• Handle client inquiries through phone, WhatsApp, email and face-to-face communication.

• Maintain confidentiality of client documents and personal information.

• Prepare regular visa processing reports for management.

• Perform other visa-related duties assigned by management.

• Handle domestic and international air ticket reservations and ticketing.

• Make new reservations, issue tickets and provide itinerary details to customers.

• Handle ticket re-issue, re-validation, cancellation and refund procedures.

• Check airline schedules, fares, availability and applicable ticketing rules.

• Provide accurate fare quotations and suitable travel options to customers.

• Communicate with airlines, consolidators and travel partners when required.

• Handle customer inquiries through phone, email, WhatsApp and face-to-face communication.

• Ensure all bookings and ticketing information are accurate before confirmation.

• Maintain proper records of reservations, issued tickets, refunds and cancellations.

• Coordinate with the Sales, Visa and Operations teams for smooth customer service.

• Follow airline policies, fare rules and company procedures.

• Prepare daily/weekly ticketing and sales-related reports.

• Perform other duties assigned by management.

• Salary: BDT 30,000 – 40,000 per month, depending on experience and capability.

• Performance-based incentive.

• Festival Bonus.

• Career growth opportunities.

• Other benefits as per company policy.