Sales Governance & Monitoring Officer, Card Division

Job Description

Title: Sales Governance & Monitoring Officer, Card Division

Company Name: A Reputed Private Commercial Bank

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Master of Business Administration (MBA)
• Masters

• MBA/Master’s in any discipline from reputed university with no third division in academic records.

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

Experience Requirements:

• 2 Years and above in relevant field in Bank/FI.

Knowledge, Competencies and Skills:

• Communication: Strong verbal and written communication skills to effectively interact with customers and internal teams.
• Negotiation: Ability to negotiate solutions to retain customers while meeting business objectives.
• Problem-solving: Aptitude for problem-solving and resolving customer issues in a tactful manner.
• Persuasion: Strong persuasion skills to convince customers of the value of the product or service.
• Adaptability: Ability to work under pressure and adapt to a fast-paced environment.
• Product knowledge: In-depth knowledge of the credit card products, services, policies, and procedures.
• Tech proficiency: Ability to use CRM systems like Salesforce for updating records and managing tickets.

• Monitor and govern sales activities across multiple channels, including Tele Sales, Branch Sales, and Direct Sales employees, to ensure compliance with company policies, regulatory requirements, and ethical sales practices.
• Conduct regular and spot-check audits of sales calls, transactions, and documentation for accuracy and completeness.
• Act as the primary point of contact for interpreting and enforcing sales governance policies and procedures.
• Manage the end-to-end sales commission process, including accurate calculation, verification against sales performance data, and reconciliation for all sales channels and employees.
• Coordinate with the Finance/HR department to ensure timely and accurate disbursement of sales commissions.
• Generate detailed commission reports for management review, highlighting pay-out trends and variances.
• Develop and execute strategies to generate high-quality business leads for the card business line.
• Analyze market trends and internal data to identify potential lead sources and target customer segments.
• Assist in generating various other sales-related reports, performance dashboards, and key metrics analyses for senior management.
• Work with internal stakeholders, such as CRM, Operations, Marketing, Finance, Legal and IT for end-to-end process development, modification, evaluate scope and functional rollouts of products to achieve the business goal.