Manager/Senior Manager, Customer Life Cycle & Portfolio Management

Job Description

Title: Manager/Senior Manager, Customer Life Cycle & Portfolio Management

Company Name: BRAC Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Banks

• Masters
• Bachelor/Honors

• Post-graduation/Graduation preferably in Business Administration, from a reputed university with a satisfactory academic record.

• At least 8 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 8 years of relevant working experience, preferably in banking or financial institution.

• Proficient in banking fundamentals knowledge, products, processes, and compliance.

• Demonstrated capability in effective communication and coordination.

• Proficiency in market intelligence, business analytics, business planning and forecasting.

• Customer-centric, self-motivated, a team player, and capable of meeting deadlines

BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country`s financial future, with a clear focus on sustainability. With the highest market capitalization, the highest international shareholding and the country’s best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.

BRAC Bank PLC is currently seeking a highly motivated, intelligent, and purpose-driven professional to join its Retail Banking Division in the following position: Manager/Senior Manager, Customer Life Cycle & Portfolio Management

KEY RESPONSIBILITIES:

Product, Policy Development & Process Reengineering:

• Develop innovative financial products and enhance existing offerings through market research, customer insights, and data-driven analytics.

• Process improvement and digital enablement to enhance customer experience.

• Evaluate and redesign processes.

MIS & Business Analysis:

• Manage interest rate chart boards and portfolio repricing.

• Prepare and monitor reports and performance tracker.

• Conduct market analysis, competitor benchmarking, and customer insight gathering to shape business strategy.

• Prepare all internal and external reports.

Stakeholder Management:

• Collaborate with cross-functional teams (Sales, Credit, Operations, Finance, IT, and Legal) to ensure seamless delivery and process optimization.