Restaurant Operations Manager
Job Description
Title: Restaurant Operations Manager
Company Name: The Courtyard at Park Heights
Vacancy: --
Age: 25 to 35 years
Job Location: Dhaka
Salary: --
Experience:
Published: 2025-09-18
Application Deadline: 2025-10-15
Education:
- Bachelor/Honors
- Diploma in Hotel Management
Bachelor degree/Diploma in hotel/restaurant management is desirable
Requirements:
Skills Required:
Additional Requirements:
- Age 25 to 35 years
A combination of practical experience and education will be considered as an alternative.
Strong Microsoft Office skills.
Proven experience as a Restaurant Manager in a high-volume fast food or casual dining environment.
Excellent attention to detail
Strong interpersonal, organizational and leadership skills
Responsibilities & Context:
The Courtyard at Park Heights combines natural light, open spaces, and contemporary architecture with a garden-inspired ambiance. Serving Bengali street foods, coffee, and more, it doubles as an art gallery. where dining, conversation, and creativity flourish beside a serene rock pool.
thecourtyard.com.bd
Overview
The Courtyard at Park Heights is seeking a skilled, driven, and accomplished professional to join as a Restaurant Operations Manager. This role requires strong organizational leadership, financial acumen, and a deep understanding of service excellence. The position is responsible for supervising daily operations, ensuring smooth coordination between departments, and upholding the highest standards of guest experience. With a focus on team development, operational efficiency, and revenue growth across the restaurant, clubroom, and events, the Operations Manager will be instrumental in elevating The Courtyard as a leading destination in the city.
Roles and Responsibility.
Oversee day-to-day restaurant operations, ensuring efficiency, service excellence, and adherence to brand standards.
Ensure consistent delivery of service excellence across all shifts.
Monitor compliance with hygiene, sanitation, health, and safety regulations at all times.
Lead weekly operations meetings to review performance, challenges, and strategies.
Ensure efficient execution and delivery of all culinary products in line with the daily menu
Recruit, train, mentor, and develop team members to build a motivated and high-performing workforce.
Provide clear direction to employees on operational procedures, service standards, and guest interaction.
Conduct regular performance evaluations and establish career development plans.
Prepare staffing schedules, ensuring optimal coverage and productivity across all shifts.
Oversee purchasing, inventory control, and cost management to minimize wastage and maximize profitability.
Maintain accurate records, reports, and operational documentation, ensuring compliance with company standards.
Monitor financial performance, analyzing variances and implementing corrective actions.
Control cash handling, reconciliation, and overall accountability in financial transactions.
Ensure personalized and seamless guest service in all areas of the restaurant.
Proactively address customer concerns and resolve complaints, turning negative experiences into positive outcomes.
Develop initiatives to enhance customer loyalty, retention, and repeat visits.
Stay updated with industry trends, competitor strategies, and market changes to keep the restaurant competitive.
Implement innovative concepts, menu improvements, and service enhancements.
Collaborate with the culinary team on menu planning and food innovation aligned with guest preferences.
Collaborate with the Branding & Marketing team on developing and execution of marketing, promotional campaigns, and brand collaborations.
Utilize restaurant management software (POS, CRM etc.) to streamline operations.
Track KPIs such as guest satisfaction, sales growth, staff performance, and operational efficiency.
Recommend data-driven improvements to optimize costs and enhance service quality.
Offering positive solutions to problems or issues and be a voice that is part of the decision-making team.
Meet sales targets for the restaurant, clubroom, and events.
Keep guest database up to date and conduct regular follow-ups with corporate guests for event and clubroom bookings.
Job Other Benifits:
Attractive compensation package
Career advancement opportunities
Festival bonuses
Mobile and allowances
And others as per policy
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Production/Operation
