Title: Relationship Officer / Manager - Privilege Banking Centre
Company Name: A reputed private commercial bank
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: --
Experience:
Bachelor’s degree in any discipline from a UGC-approved university.
Minimum CGPA 2.50 out of 4.00 (or equivalent) at undergraduate level.
No third division/class or equivalent CGPA is allowed at any stage of academic career.
Sharp communicator with client-centric approach
Strong portfolio ownership and growth mindset
Efficient, reliable in service delivery
Collaborative and dependable team player
Laser-focused on targets and results
Skilled in strategic cross-selling
Trusted financial advisor to clients
Business Target Achievement: Meet individual targets by onboarding new Privilege clients, growing deposit portfolios, acquiring fresh deposits, and cross-selling credit cards.
Portfolio Management: Manage a personal portfolio of Privilege clients, focusing on relationship building and portfolio growth.
Client Servicing: Act as a one-stop service provider, ensuring seamless end-to-end communication and delivery of Privilege value propositions.
Operational Excellence: Maintain high service standards through strict adherence to due diligence and operational protocols.
Complaint Resolution: Handle client complaints efficiently, ensuring timely and satisfactory resolutions.
Market Awareness: Stay informed about the bank’s products and monitor competitors’ offerings to maintain strategic insight.
Reporting & MIS: Prepare and submit reports/MIS as required by the Centre Manager.
Managerial Support: Assist the Centre Manager with operational and administrative tasks as needed.
Compliance & Audit: Ensure full compliance with bank policies and regulatory requirements; respond to audit observations appropriately.
Issue Escalation: Immediately report any compliance-related concerns to the appropriate authority/channel.
Team Collaboration: Uphold a positive and collaborative attitude, contributing to the overall performance of the Privilege Centre.